West have one simple goal – making communication easy, whether it is connecting coworkers across the office or partner firms across the globe.
Here are our Top 5 Articles from UC Today that will give you some insight into what West is all about.
Skype for Business Online as a CCaaS Solution
There is a reason over 1000 of you have read this article…there are many good reasons for running a contact centre (CC) system in the cloud, but find out exactly what contact centre-as-a-service (CCaaS) involves. Read it here.
IT Pro’s Guide to CCaaS
“UK businesses are losing £234 billion to competitors by failing to provide a satisfactory customer experience”
Our latest guide, supported by our friends at West, can be downloaded here and can help you find out how you can stay ahead of the competition.
UC Today’s Top 5 LinkedIn Accounts to Follow
OK, so this is a link to another Top 5 list, but West are on this list for a reason! Their LinkedIn pages are all about engaging millennials, top tips for video conferencing and how to improve the customer experience (CX). Read the article here, to find out why you should be following them.
The Future of Video in Talent Hiring with West Unified Communications
West Achieve Full Native Integration of Cloud CC for Skype for Business
Celebrate with West as they announce that they have become the first Microsoft Gold Communications Global Partner to achieve full native integration of a cloud contact centre platform into Skype for Business and Microsoft Teams. Read the full article here.
Here’s our latest Top 5, what would you like to see featured next? Let us know.