Ask Vizir for Microsoft Teams Review: Answer Employee Queries Using Sophisticated NLU    

About the Company  

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Ask Vizir for Microsoft Teams Review: Answer Employee Queries Using Sophisticated NLU
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Published: February 1, 2023

UC Today Team

Vizir is a no-code chatbot builder that you can integrate with your favourite collaboration platforms. The company was founded in 2016 and is based out of France, working in partnership with Microsoft’s France team. Vizir has powerful cognitive capabilities that make it versatile enough for multiple use cases. It’s backed by artificial intelligence (AI) and natural language understanding (NLU) and comes natively integrated with 50+ business applications.  

The company trains its no-code chatbot builder with automation recipes that can help perform common tasks. For example, Vizir can aid in ticket management, password resets, FAQ, leave request management, and HR processes right out of the box.  

Vizir connects with a wide range of productivity apps from Google, Microsoft, and Atlassian. From the Microsoft 365 suite, you can set up Vizir for Teams, Dynamics 365, Outlook, and Excel. There is an Azure Active Directory integration as well. Ask Vizir for Microsoft Teams, in particular, works as a ready-to-use chatbot that can help you in your daily productivity tasks. And, thanks to Vizir’s no-code capabilities, you can customise the experience as per your requirements.  

Let us review Ask Vizir for Teams in more detail.  

Inside Ask Vizir for Microsoft Teams 

Microsoft Teams is available as a native integration for the Vizir chatbot. You can download it directly from Microsoft AppSource or the Team app store, accessible from the platform’s left navigation pane. Keep in mind that Ask Vizir is a ready-to-use chatbot that’s already built for Teams users. Ask Vizir has a separate customisation feature that allows you to build no-code chatbots from scratch and share it with your co-workers using the Microsoft Teams platform.  

We will leave the Vizir App Studio for Teams for another day – let us now take a look at what Ask Vizir has to offer.  

  • No additional configurations – Once you have installed Ask Vizir, you won’t need to configure the questions, conversation flows, use cases, etc., before getting started. Ask Vizir ships with prebuilt use cases such as live chat, an internal search engine, Office 365 training, and more. Plug Ask Vizir into your knowledge base, and it is ready to answer your employees’ various questions around IT, HR, and productivity.  
  • Support for questions in natural language – Natural language understanding or NLU is one of the key advantages of using Vizir. Thanks to machine learning, it can recognise user intent, and you can train Ask Vizir for more accurate intent detection. Based on the intent, Vizir detects the appropriate entity from the knowledge base that could help resolve the employee’s query. Importantly, Ask Vizir is also an Elastic Search chatbot, which means you can leverage its search capabilities in myriad ways.  
  • The Vizir chatbot – The Vizir chatbot is how your employees will interact with the Ask Vizir app. As mentioned, employees can enter their queries in a simple, natural language format without remembering specific commands or syntactic rules. The Vizir chatbot responds with text snippets from the knowledge base (based on intent-entity matching) and the employee can share their feedback on the results generated. Ask Vizir learns from employee feedback to become more effective with every query.  
  • Integration with enterprise technologies – Ask Vizir’s wide range of integrations enables knowledge fetching from multiple enterprise systems. You can connect it with Google apps (Chrome, Google Groups, Gmail), Microsoft apps (Outlook, Azure, Excel), and some productivity tools. Vizir also supports industry-specific apps like Workday for HR, Salesforce for CRM, and Jira for Service desk management. Employees can access various information directly via the Vizir bot in Teams.  
  • Detailed analytics – Vizir analytics tells you about the performance of your chatbot and the scope for improvement if any. It will display metrics such as the most frequently consulted scenarios, employee negative feedback, and so on. This feature is available from the Vizir dashboard so that you can monitor its adoption within Teams.  

Why the Ask Vizir App Makes a Difference  

The biggest USP of Ask Vizir is its advanced NLU, dramatically reducing your algorithm training efforts as well as the risk of false positives. This makes Ask Vizir easy to use and a great fit for companies new to conversational bots.  

What We Think  

Ask Vizir is a good place to start if you want to automate HR, IT, etc., through bot-based self-service – download it here 

Artificial IntelligenceMicrosoft Teams

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