Founded in 1986, NICE have worked hard to become one of the world’s leading providers of cutting edge customer experience (CX) solutions that help boost contact centre performance and maximise customer experience on a number of different levels.
By providing solutions that turn both structured and unstructured data into valuable and actionable information, NICE are able to capture customer interactions and apply deep analytics to give valued insight into the customer journey and ensure that their partners maintain a positive relationship with their customers around the clock.
“NICE are true leaders within their industries, these honourees represent the best-of-the-best products and solutions available on the market today. We are proud to recognise NICE among this year’s winners, pointing to the company’s achievement in delivering market-leading products and services that enhance customer service and best facilitate voice, data and video communications.” – Rich Tehrani, CEO of TMC Speaking at the TMC Awards 2017.
With around 6,000 employees and a presence in 150 separate countries, NICE is a truly global force that currently serves 25,000 customers (including 85 of the Fortune 100) around the world and has received numerous prestigious awards for its innovation – the most recent of which being the TMC Product of the Year 2017 and three other Technology Innovation awards for its omni-channel recording, voice authentication and customer journey solutions.
What do they do?
At the forefront of their priorities, NICE look to help their partners deliver an effortless, consistent and fully personalised experience throughout the customer journey to maximise customer engagement and ensure that every demand is met with precision and accuracy.
When you take into consideration a recent walker study that, by the year 2020, customer experience will overtake price and product as the key brand differentiator, it’s clear to see how important customer experience has become and any business that fails to address this shift stands to suffer dearly in the future.
With this in mind, NICE offer a solution that enables businesses to get to know their customers on a much deeper level and act in real-time to ensure all employees are engaged and ready at hand to offer that exceptional customer engagement that makes the brand stand out from other competitors on the market.
Why choose Nice?
As a customer-first company, NICE pride themselves on providing ongoing, world-class support for their customers and believe their own success is judged wholly on the successes of their valued partners.
To help them achieve their goals, NICE provides a set of innovative, market-leading technologies that put them head and shoulders above other contact centre solution providers in the market and enable them to make a huge, positive difference in improving the way their partners engage with their customers.
Moreover, aside from the world-class technology, NICE employ a dedicated team of scientists, engineers, business leaders and a whole range of other experts in their fields who are always ready at hand to tend to the needs of their customers and work together to ensure that their requirements are met.