4.3 out of 5
The telephony solution from the house of Zendesk starts at an incredible £0 (pay for use) and brings a long list of features
Despite being a little more than 10 years old, Zendesk has emerged as an industry favourite when it comes to contact centres and customer service management. Zendesk went public on the New York Stock Exchange in 2014 and now boasts of approximately USD 598 million in revenues. Also, the company has customers in 160 countries across the globe, positioning it squarely among the world’s leading contact centre providers.
Zendesk has a number of applications in its suite, including self-service, customer support, live chat, sales automation, analytics, and marketing campaigns.
Today, we are going to review Zendesk’s specialised call centre software – Zendesk Talk.
Zendesk covers all the basics required for contact centre telephony, as well as text messaging compatibility, robust reporting, and a host of useful integrations. Importantly, Zendesk is built on Twilio’s Cloud Communication infrastructure – a company that’s behind the operations at Walmart, Coca-Cola, and Salesforce, to name a few.
Let’s now review Zendesk Talk’s bevvy of features in greater detail:
Like Salesforce in sales automation or HubSpot in outbound marketing, Zendesk, in many ways, has become synonymous with call centre technology. Apart from Talk, there’s a host of other products that can be easily integrated to build a robust infrastructure for your contact centre. And when it comes to functionality, we must say that Zendesk covers the ground extremely well. We particularly liked its real-time dashboard support and MMS compatibility. And the fact that it’s built on Twilio means service availability will never be an issue.
Zendesk comes with stellar customer support with a sizable library of online resources to help you get started. So, whether you’re already in the Zendesk ecosystem or looking for a business telephony solution that can be easily scaled up, implementation will be a breeze.
Zendesk is backed by years of experience and over 3,000 employees across the globe. It’s used by 145,000 businesses around the world – which means you’re in good company.
Zendesk Talk is competitively priced starting as low as £0 per agent per month (you only pay for the minutes used) and goes up to £69 per agent per month, where you get an enterprise-grade offering and 99.95% SLA assurance. Like all other solutions in Zendesk’s kitty, Talk is a compelling tool if you’re young, ambitious, and fast-growing.