As one of the most well-known and highly respected brands in the telecommunications industry, Mitel has established itself as a world leader in providing cutting-edge communication tools that have helped improve the efficiency and productivity of a wide variety of businesses.
With this in mind, we have decided to review the Mitel Phone Manager Professional CRM Integration plugins list.
Look and feel
At first glance we can immediately see that the Mitel Phone Manager software was built for simplicity and ease of use with each of the available features being clearly visible and easy to access. Contact details are clearly displayed and users can easily navigate through and control their activity/availability in various hunt groups with a few simple mouse clicks. The software also offers a user-friendly toolbar and five programmable soft keys that allow users to easily access their most frequently used call features instantly before, during or after every call.
Mitel Phone Manager is now part of the new MiVoice Applications Suite 5.0.
Mitel CRM Integration
To further increase the efficiency of calls, the Mitel Phone Manager offers Full CRM Integration with almost all of the most popular CRM applications on the market. To do this, users need only to enter their login credentials and set to pop when ringing or answer to display all of the contacts personal details prior to and/or during every call to ensure no time is wasted searching for important customer information. Here’s the list of CRM’s you can connect your Mitel phone system to (so long as it’s a MiVoice Office 250 phone system):
Out-of-the-box CRM integrations
- Microsoft Dynamics NAV
- Microsoft Internet Explorer
- Microsoft Outlook (XP-2016)
- NetSuite CRM+ 2014.1
- Office 365
- Sage CRM
- Sugar CRM
- Swiftpage (Sage) Act!
- Swiftpage (Sage) SalesLogix
- Zoho CRM
CRMs not in the list
Don’t worry if your CRM software is not in the above ‘off the shelf’ list. Xarios (the developers behind Mitel Phone Manager) have also included the following handy features to help you integrate virtually any application with your Mitel PBX. Subject to your in-house or Mitel channel partner’s expertise you may need some extra help with the techie bit. No problem, Xarios are on-hand to help for a small fee.
- Macro Manager – write your own integration using their easy to use macro interface
- SDK – .NET, VB Software Developers Kit / Mitel Phone System API (Applications Programming Interface) is also included in the Professional license.
What do we think?
With Mitel the expectation level is always high and, in this case, we were not disappointed. For any companies that are looking for CRM integration solution for their MiVoice Office 250 phone system, Mitel Phone Manager (Professional Edition) pretty much guarantees success.
Having said that, this is only our opinion and what really matter are the opinions of people who have used this device in an active business setting. So, if you have had an experience with this device, please feel free to leave a comment or review at the bottom of this page to help other prospective buyers make the right decision.
Ease of Use