We’re living in a world where voice is becoming an increasingly valuable tool. While we’ve always relied on audio for things like phone calls and customer service, now we can talk to machines and gadgets just as we would talk to another human. In recent years, consumers and business users alike have begun to discover the benefits of being able to access information and other tools just by speaking out loud, rather than typing information into a machine.
The proliferation of smart speakers and virtual assistants have made us all a lot more comfortable with the ideas of both artificial intelligence and voice-activated technology. That’s something that the leading CRM company, Salesforce, is taking advantage of with the arrival of Salesforce Einstein Voice.
Salesforce Einstein Voice: Features
Einstein Voice Assistant from Salesforce is a state-of-the-art artificial intelligence, designed with natural language processing and understanding capabilities. The Einstein technology is a side-project of Salesforce that the company has been working on for some time now. Like Siri or other digital assistants, Einstein can use machine learning and AI to find answers to user questions, initiate tasks, and automate crucial processes.
Speaking to Einstein, employees can enjoy a hands-free way to access the tools and information they need in seconds. For instance, you can:
- Start your morning with voice-activated briefings
- Make updates to your to-do list
- Open dashboards
- Collect information from Salesforce records
- Create tasks using natural language requests
- Tap into Einstein Voice Assistant to surface useful metrics
- Open and access service cases
- Customise and highlight the actions you need to keep track of
- Capture notes in Salesforce through a mobile device
- Automatically connect notes to related records
- See recommended updates and follow-up tasks
Thanks to handy integrations with other voice assistants like Alexa and Google Assistant, your Einstein Voice Assistant can even keep you informed of your key priorities each day, like your upcoming deadlines and calendar appointments.
A Digital Assistant for the Modern World
Einstein Voice Assistant is a simple and effective digital assistant for the modern world. It can pull data from individual user accounts so you can spend less time searching for information. Additionally, Einstein can be taught to recognise the jargon common in your specific industry, so you don’t have to learn to speak to the system in a new language.
At a time when companies are struggling to constantly stay ahead of the curve, Einstein makes it easy to navigate through everything from dashboards and analytics, to relevant meeting data. There’s even access to greater customisation opportunities through the Einstein Voice Skills app. This toolkit supports the creation of unique enterprise apps, complete with customer relationship management actions that are useful to your organisation. Einstein Voice skills even allows you to control how information is delivered to each user.
Einstein Voice Assistant is a critical part of Salesforce’s strategy to deliver more immersive and reliable tools to the modern landscape.
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