PGi GlobalMeet Collaboration Platform Review

PGi stands out as a dedicated provider of collaboration services and software. Defined by a state-of-the-art approach to phenomenal customer service, PGi makes digital transformation simple. The PGi GlobalMeet collaboration platform is now gaining steam as a central solution for teamwork in a hybrid business landscape.  

The platform combines a simple and intuitive collaboration interface with a host of features that help to align and inspire employees. More than just a hub for video and audio conferencing, GlobalMeet provides users with an instant-access solution to all kinds of teamwork and collaboration.  

You can join the GlobalMeet platform from any device, with no download required, and high-level access features like Dolby Voice through the desktop and mobile apps available.  

The History and Growth of PGi GlobalMeet 

GlobalMeet from PGi has been evolving into a market challenging collaboration solution for more than 10 years. The company underwent a massive redesign and architectural upgrade in 2018, and in 2020, it signed a partnership with HCL Technologies. This partnership arrived at a critical time in the evolution of collaborative technology when the age of hybrid work was beginning to emerge.  

The collaboration aimed to help to strengthen and accelerate the company’s roadmap for the development of GlobalMeet. Perhaps most impressively, the GlobalMeet offering provides service providers in the communication landscape with a unique way to differentiate themselves.  

The Latest Features of GlobalMeet 

PGi GlobalMeet is an all-in-one solution for collaboration, suitable for white label selling. GlobalMeet sits among the leaders in collaborative tools with access to webcasting, audio, video, and sharing tools that drive better digital interactions. Key features include: 

• Enhanced video functionality: Users can now access video functionality through various new webcams, and there’s even support for mobile application cameras and tablets. PGi has further enhanced its video functionality through new virtual backgrounds, layouts, and support for users with reduced bandwidth
• Chat support: Users in GlobalMeet can easily share comments, text, files, and screens in an immersive environment. Chat is supported within the Meeting Room, and desktop/mobile apps, and users can easily escalate a chat to a meeting or a video call in seconds
• Screen sharing: You can share your full screen and navigate between programs through GlobalMeet, or you can share a specific program or a saved file within the GlobalMeet platform. If you need to switch screensharing to another attendee, moving from one user to the next is seamless
• Webcast: Aside from fantastic collaboration opportunities with chatting and video, users can also use GlobalMeet to create professional webcasts for virtual events, and transform online experiences. The livestreaming functionality supports on-demand and simulated-live content too
• Scheduling: Setting and joining meetings is easier than ever with a comprehensive calendar support solution for G-Suite and Outlook. GlobalMeet also recently refreshed its self-service portal for account administration
• Real time assistance: The GlobalMeet Operator Assist function helps you to manage high-profile events and conference calls. Service is available on a scalable basis, to ensure that you always have access to support when you need it

GlobalMeet also recently added new functionality such as: 

• New calendar updates for G-Suite and Outlook 
• Whiteboard functionality for real-time annotation and collaboration 
• Safari browser support for easy access to tools via the browser 
• Security Enhancements such as Waiting Room and host controls for sharing, plus a proof of concept deploying quantum encryption 
• Enhanced join flow with a focus on better mobility and agility in meetings 
• Security enhancements featuring quantum security in the desktop application for “super secure” collaboration status 

GlobalMeet Channel Partners  

GlobalMeet is primarily delivered through channel partners, which include communication service providers, cable operators, resellers, carriers, and Alliance partnerships.  

PGi GlobalMeet is particularly appealing thanks to its ability to provide a unique private-label video conferencing and collaboration offering. Partners can support end-users with the next-generation audio network powered by GlobalMeet, or by using their own numbers and connections. 

Aside from an appealing go-to-market strategy for service providers, PGi also offers the benefits of a simple and attractive user interface for Global Meet, dedicated implementation support, secure, encrypted meetings, and instant 24-7 in-meeting support to facilitate business success.  

Because the primary target market for GlobalMeet in 2021 is the CSP (Communication Service Provider) landscape, the company offers a solution that’s equipped to support partner logos, colour schemes, branding, and more.  

A dedicated partner support team ensures that customers have the guidance they need from pre-sales through to ongoing support. For the growing number of users accessing Microsoft Teams, GlobalMeet offers a simple and immersive add-on. You can quickly and easy join meetings from the solution that best suits you.  

PGi GlobalMeet Platform Verdict: 

For Communication Channel Partners keen to stand out in an increasingly complex marketplace, the PGi GlobalMeet platform offers a sensational way to maintain ownership of the customer and build a memorable brand image. The pricing for licenses depends on the volume of users, and the functionality required.  

The pricing structure begins with a Freemium offering and expands up to a comprehensive Enterprise package, with unlimited PSTN dial-in and out access. Resellers can even design unique package solutions for their users that ensure long-term loyalty and commitment.  

For resellers keen to take advantage of the growing collaboration ecosystem, the GlobalMeet white label collaboration platform could be the key to success. Not only do you get access to some of the best features in the world, from Dolby Atmos audio to high-quality video conferencing, but you can also apply your own name to your meeting service and transform your brand.  

Capabilities Checklist