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Machine Learning

News You Missed From Microsoft Ignite Last Week

November 11, 2019
Moshe Beauford Moshe Beauford

Out Loud: Influence of AI on Customer Experience

November 8, 2019
Avatar Patrick Watson

Cerebri AI Launches Cerebri Values CX V2

November 1, 2019
Avatar Rebekah Carter

UC Trends 2020: The CPaaS Roundtable

November 1, 2019
Avatar Rob Scott

Speechmatics Secures £6.35 Million Funding

November 1, 2019
Moshe Beauford Moshe Beauford

Self-Service or the Human Touch, What do Customers Really Want?

October 31, 2019
Maya Middlemiss Maya Middlemiss

SkySwitch Transforming SIP Trunk Sales & Adds Virtual Concierge

October 30, 2019
Avatar Patrick Watson

UC Trends 2020 – Industry Analysis from Zoom’s CEO

October 30, 2019
Avatar Patrick Watson

Brits Divided on the Safety of AI Virtual Assistants

October 25, 2019
Avatar Rebekah Carter

UC Trends 2020 – UC Market Insights from Dialpad’s CSO

October 25, 2019
Avatar Patrick Watson

UC Trends 2020 – GM of Microsoft Teams on Collaboration Market

October 23, 2019
Avatar Patrick Watson

Zendesk Introduces Sunshine Conversations

October 22, 2019
Avatar Rebekah Carter

Genesys Outlines Hyper-Personalised Experiences to Shape Future of Customer Service

October 18, 2019
Maya Middlemiss Maya Middlemiss

UC Trends 2020: Customer Experience Roundtable

October 18, 2019
Avatar Rob Scott

UC Trends 2020 – UC Market Insights from RingCentral’s COO

October 18, 2019
Avatar Patrick Watson

What is a Cognitive Contact Center?

October 17, 2019
Avatar Rebekah Carter

UC Trends 2020 – CCaaS Market Insights from Five9’s CEO

October 16, 2019
Avatar Patrick Watson

UC Trends 2020 – Head of Workplace by Facebook on Collaboration Market

October 11, 2019
Avatar Patrick Watson

UC Trends 2020 – UC Market Insights from 8×8’s CEO

October 9, 2019
Avatar Patrick Watson

Foehn: Cloud Communications Without Complexity

October 8, 2019
Rene Millman Rene Millman
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