Machine Learning
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Machine Learning

What are Chatbots and Why are They Becoming so Popular?

February 5, 2019
Rebekah Carter

Out Loud: Consumer Demands Lead CPaaS Innovation

January 30, 2019
Patrick Watson

Radware Releases Findings for Annual Security Report

January 22, 2019
Rebekah Carter

Contact Centre: AI to Replace Human Agents in 2019?

January 16, 2019
Guest Blogger Guest Blogger

Vidatec Warns Against Over-Automation for Cost Savings

January 14, 2019
Rebekah Carter

CPaaS 101 (Communications Platform as a Service)

January 14, 2019
Rebekah Carter

Voice First Strategies Set to Elevate the Enterprise

January 10, 2019
Rebekah Carter

UCaaS 101 (Unified Communications as a Service)

January 8, 2019
Rebekah Carter

What’s the Next Big Thing in CX?

January 8, 2019
Rebekah Carter

Twilio Discusses Possibilities for 2019

January 7, 2019
Rebekah Carter

Learning Machine Learning with Fuze

January 7, 2019
Dominic Kent Dominic Kent

Call Reporting Software Reviews – What’s Trending in 2019?

January 1, 2019
Rebekah Carter

Sabio Acquires FlexAnswer Solutions

December 31, 2018
Rebekah Carter

Huddly Acquires Assets to Advance Intelligent Cameras

December 27, 2018
Rebekah Carter

Artificial Intelligence in the Contact Centre

December 24, 2018
Rob Scott

What is UCaaS?

December 18, 2018
Rebekah Carter

Freespee Introduces First Data-Powered CC App

December 14, 2018
Rebekah Carter

UCaaS Trends 2019: Insights from Fuze, 8×8, and Dialpad

December 14, 2018
Rob Scott

The Cloud in 2019: Predictions from KCOM

December 13, 2018
Rebekah Carter

Contact Centre Software Reviews – Who’s Disrupting CX in 2019?

December 13, 2018
Rebekah Carter
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Latest comments

What are Chatbots and Why are They Becoming so Popular?

AI and ML have a lot to offer in call volume reduction, IMHO, even just in the form of automated FAQs. Done well, they're great, done badly - very annoying!

09:14, 14 Feb 2019