Latest stories

  • 2018 Will be an Appy New Year for Akixi Customers

    Regular software updates are nothing new for most of us, but Akixi customers stand to benefit from more than just minor bug fixes and performance enhancements when its latest release is rolled out this month. More

  • Best of Call reporting

    Our Best Call Reporting Reviews for 2017

    If you want to get ahead in the UC space, then data is a great place to start. The more you know about your calls, the more you can strategically improve your communications. More

  • Splicecom

    Splicecom Ups the Business Analytics Ante with Vision v1.7

    The Vision suite is a true added value business tool. The analysis it provides is used by companies small and large to increase sales, improve customer service and identify opportunities for new services and products. More

  • Contact Centre

    Contact Centre Solutions Market Report 2017

    The rise of the contact centre over the past three decades has transformed the customer service landscape and created one of the world’s fastest growing industries. In the UK alone, there are an estimated 6,200 contact centres in operation. More

  • Neil Wilson - Virtual 1

    Neil Wilson – Virtual1

    Meet Neil Wilson, Product & Marketing Manager at Virtual1 and also one of our judges for our #Ucoms Blogging competition 2017. Read Neil’s bio here. More

  • #UCOMS Blogging Competition 2017


    Best #UComs Blogger in the World 2017 – let the blog wars begin

    We’re looking for guest blog posts related to the subject of Unified Communications. To give you some guidance here’s some hot topics you could cover, however we must insist that all blog articles submitted are related in some way to business communications. Will you be the world’s best #Ucoms Blogger 2017? More

  • Paul Dunne - Plantronics

    Paul Dunne – Plantronics

    Meet Paul Dunne, Country Manager UK&I at Plantronics and also one of our judges for our #Ucoms Blogging competition 2017. Read Paul’s bio here. More

  • Tim Britt - Polycom

    Tim Britt – Polycom

    Tim Britt is a Business Manager, Microsoft Partners team at Polycom and also one of our judges for our #Ucoms Blogging competition 2017. Read Tim’s bio here. More

  • Steve Neil - Audio Productions

    Steve Neil – Audio Productions

    Meet Steve Neil, Monkey Channel Manager and also one of our judges for our #Ucoms Blogging competition 2017. Read Steve’s bio here. More

  • Monica Visconti-Patel - RingCentral

    Monica Visconti-Patel – RingCentral

    Meet Monica Visconti-Patel, AVP of EMEA Marketing at RingCentral and also one of our judges for our #Ucoms Blogging competition 2017. Read Monica’s bio here. More

  • Akixi featured

    5 Good Reasons to Choose Akixi

    Akixi, established in 2008, is an award-winning provider of hosted call reporting services. It was the first company in the UK to offer cloud-based analytics for both VoIP and PBX phone systems. More

  • Akixi featured

    Meet Akixi – Providing Clarity Through the Cloud

    Akixi’s award-winning hosted analytics services show the benefits of specialism. Signing partnership deals with major telephony providers such as Broadsoft, 8×8, Gamma, Panasonic, Polycom and Siemens, Akixi now boasts more than 2,000 sites globally. More

  • Akixi featured

    Akixi Review: Hosted Analytics for Businesses Great and Small

    We take a look at what has earned Akixi a loyal following along with the industry accolades. We will have a run through all of its products, asking how well it delivers on its claim to being suitable for businesses of 2 to 10,000. More

  • Tollring iCS Insight

    Tollring iCS Insight Review: Feature-Rich Insights

    Tollring’s new iCall iCS Insight service can be deployed as part of the iCall suite, either as a hybrid, on-premises, or cloud-based model. This intuitive application focuses on delivering essential wallboards and dashboards to clients. More

  • Call Reporting Software Market Guide

    Call Reporting Software Vendors

    As part of our Market Guide, here’s our list of Call Reporting Software vendors (alphabetical order). More

  • Tollring iCS Contact

    Tollring iCS Contact Review: Informal Contact Centre Analytics

    iCS Contact is an innovative feature within the iCall Suite delivered by Tollring – a portfolio of products designed to improve business analytics and reporting solutions, in combination with team communication and collaboration. More

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