Fortifying Your Contact Centre with NICE Real-Time Authentication
Keeping customers safe from threats without wasting their valuable time should be the number one priority for any modern contact centre. More
Fraud
Read about Toll Fraud / Telecoms Fraud
Latest stories
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Speech Technologies 101: Getting Creative with Communication
Speech is still one of the most important methods of communication in the world. The question is, how can you make the most of it? More
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Out Loud with Tollring ‘Tackling Toll Fraud Together’
Patrick is joined by Tollring, BT and Daisy Group to look at toll fraud and understand how businesses can try and reduce the risk from fraud. More
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The Frightening Nature of Phone Fraud: Responding to Fraudscape 2018
Fraudscape 2018 revealed some worrying news about the state of phone fraud in the UK. What can your company do about this rising threat? More
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Tollring’s Intelligent Analytics Stops Telecoms Fraud
Tollring estimates that it has saved its Service Provider resellers and customers (across all platforms and partners) a staggering £91m in fraud damages in the past year. More
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Out Loud: Preventing Fraud with Voice Biometrics from Spitch
Brian Martin from Spitch joins Out Loud today to discuss the compliance and security requirements for voice communication channels. More
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Tollring Invests in the Business in Preparation for Growth
The Company’s customer base grew by 75% during the past year with their business analytics, fraud management and call recording solutions now being delivered to over 14,500 business customers globally. More
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Shop Direct Fights Fraud with Pindrop Phoneprinting
Shop Direct becomes the first European retailer to access Pindrop’s “Phoneprinting” technology to protect against fraud. More
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Protecting your Personal Data: How UC and Privacy Go Together
Privacy breaches are on everyone’s mind today – from Facebook CEOs to companies preparing for GDPR, and the customers they serve. More
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Clearing the Cloudy Confusion: Three Things Businesses Still Get Wrong
The cloud has been used for years to foster collaboration by allowing users to access and share information from anywhere, and increasingly businesses are turning to cloud-base carriers. More
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Top Tips for Implementing Mid-Market UC&C Solutions
In today’s connected world, how can your mid-market enterprise tap into the benefits of unified communication and collaboration? More
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Semafone Uncovers Major Insider Threats in the Contact Centre
Leading provider of compliance and data security solutions Semafone has recently discovered 5 major insider threats to contact centres. More
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Telecoms & ICT Billing Series: Union Street’s Top Tips on Avoiding Toll Fraud
In an exclusive interview with Union Street Technologies COO, José Fernandez, we get some great advice on how resellers and end-users can fight the rising problem of toll fraud. More
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Talking Toll Fraud with Tollring at BroadSoft Connections
As threats around security become more apparent in the UC world, companies like Tollring are leading the fight against toll fraud More
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BT Wholesale and Tollring Give Resellers Control to Combat Fraud
BT Wholesale is equipping its resellers with new comprehensive tools to detect and protect against fraud and manage customer credit limits, by providing access to Tollring’s real-time CFMS. More
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Pindrop Releases 2nd Generation Hi-Def Phoneprinting
Pindrop, the pioneer in voice security and authentication, today released Pindrop Protect 4.0. At the centre of Protect 4.0 is the newly released hi-def, next generation Phoneprinting 2.0 technology. More
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Creepy or Incredible? Exploring iPhone 8 Facial Recognition
Apparently, the headlining feature of the latest iPhone will be facial recognition security. But, what does this new update mean for privacy and security? More
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No Calls Please, We’re British!
Bank customers in the UK politely prefer not to speak to a human adviser by phone when approaching their bank for help, even in cases of fraud, according to research by Avaya, the global leader in delivering superior customer experiences. More
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Fraud Warning Issued to Channel by Chess
Chess has sparked concern amongst the industry recently by claiming that calls which appear to be from “Zoom Telecom” are attempting to scam consumers by demanding payments over the phone More
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Tollring underpins BT’s fight against Fraud
BT has gone live with Tollring’s new real-time Credit and Fraud Management System (CFMS) on its Wholesale Hosted Centrex (WHC) platform. More
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BT Takes New Fraud Management System Live
In February 2017, BT have chosen to go live with their brand-new Tollring real-time CFMS system (Credit and Fraud Management System) on the wholesale hosted Centrex platform. More
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