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Natural Language Understanding
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Natural Language Understanding

What’s the Next Big Thing in CX?

January 8, 2019
Avatar Rebekah Carter

x.ai Review – Bringing Persona-based Meetings & Schedules Management to the Workplace

December 23, 2018
Avatar Rob Scott

UCaaS Trends 2019: Insights from Fuze, 8×8, and Dialpad

December 14, 2018
Avatar Rob Scott

Virtual Assistant Vendors

November 14, 2018
Avatar Rob Scott

Chatbot Vendors

November 12, 2018
Avatar Rob Scott

Autopilot, The New Artificial Intelligence Platform Is Announced By Twilio

October 25, 2018
Avatar Stephen Dykes

Reading Between the Lines of Your Conversations – Explaining Kono

October 23, 2018
Avatar Rob Scott

Faster, Smarter & Uber-Accurate: The Chatbot – Valued Contact Centre Agent

October 19, 2018
Ian Taylor Ian Taylor

Karmabot Review for Microsoft Teams: A Simple Way to Track Performance

October 10, 2018
Avatar Rebekah Carter

Stronger Insights, Greater Efficiencies – IBM Watson

October 4, 2018
Ian Taylor Ian Taylor

A Smart, Simple Meeting Assistant: Exploring Evie.ai

September 28, 2018
Ian Taylor Ian Taylor

Can You Hear Me Now? Speech Recognition in the Contact Centre

September 27, 2018
Avatar Rebekah Carter

How Disruptive is Amazon Connect?

September 19, 2018
Avatar Rob Scott

Smarter, Sharper, and People-Savvy: Why Amazon Lex is a Game-Changer

September 18, 2018
Avatar Rob Scott

Avaya Buyer’s Guide 2018

September 3, 2018
Avatar Rebekah Carter

Top 5 Benefits of AI-Powered Customer Service

August 31, 2018
Ian Taylor Ian Taylor

Almost Human, Near Perfect – Why Google Contact Center AI is a Trail-Blazer

August 20, 2018
Avatar Rob Scott

Amazon Polly: Transforming Text into Speech

August 17, 2018
Avatar Rebekah Carter

Twilio Review: Exploring the World of CPaaS with Twilio’s Powerful Portfolio

August 15, 2018
Avatar Rebekah Carter

UC Inspiration from Microsoft Inspire: Key Takeaways from Tim Field

August 9, 2018
Avatar Rob Scott