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Natural Language Understanding
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Natural Language Understanding

Karmabot Review for Microsoft Teams: A Simple Way to Track Performance

October 10, 2018
Avatar Rebekah Carter

Stronger Insights, Greater Efficiencies – IBM Watson

October 4, 2018
Ian Taylor Ian Taylor

A Smart, Simple Meeting Assistant: Exploring Evie.ai

September 28, 2018
Ian Taylor Ian Taylor

Can You Hear Me Now? Speech Recognition in the Contact Centre

September 27, 2018
Avatar Rebekah Carter

How Disruptive is Amazon Connect?

September 19, 2018
Avatar Rob Scott

Smarter, Sharper, and People-Savvy: Why Amazon Lex is a Game-Changer

September 18, 2018
Avatar Rob Scott

Avaya Buyer’s Guide 2018

September 3, 2018
Avatar Rebekah Carter

Top 5 Benefits of AI-Powered Customer Service

August 31, 2018
Ian Taylor Ian Taylor

Almost Human, Near Perfect – Why Google Contact Center AI is a Trail-Blazer

August 20, 2018
Avatar Rob Scott

Amazon Polly: Transforming Text into Speech

August 17, 2018
Avatar Rebekah Carter

Twilio Review: Exploring the World of CPaaS with Twilio’s Powerful Portfolio

August 15, 2018
Avatar Rebekah Carter

UC Inspiration from Microsoft Inspire: Key Takeaways from Tim Field

August 9, 2018
Avatar Rob Scott

AI Powered Call Analytics: Let the Machines Do the Talking

June 20, 2018
Avatar Rebekah Carter

AI in The Contact Centre: 5 Ways Bots Can Boost Business Performance

June 15, 2018
Avatar Rob Scott

Speech Technologies 101: Getting Creative with Communication

June 15, 2018
Avatar Rebekah Carter

The Rise and Rise of Messaging Apps in the Contact Centre

May 18, 2018
Avatar Rob Scott

Dialpad Acquires TalkIQ to Bring Voice-Driven AI to Business Communications

May 16, 2018
Ian Taylor Ian Taylor

NICE Expands on Amazon Lex’s Self-Service Capabilities

May 15, 2018
Ian Taylor Ian Taylor

The A to Z of Contact Centre

March 2, 2018
Ian Taylor Ian Taylor

‘Out Loud’ CES 2018 Review with David Danto of Dimension Data

February 8, 2018
Avatar Patrick Watson

Latest comments

It’s a Wrap: Our Roundup of Twilio SIGNAL

Good article, should read as 'Francisco' rather than 'Fransisco'

15:07, 16 Aug 2019