Latest stories

  • The Numbers behind the Cisco / BroadSoft Acquisition

    Though mostly positive, we have seen various commentary on Cisco’s BroadSoft acquisition over the last couple weeks and it has kept all of us fairly busy. What Cisco will decide to do with BroadSoft products and channels post-acquisition is yet to be seen, however we would like to provide some commentary with market figures and […] More

  • Shadow UC Users Could Face Hefty Fines In 2018

    Are Your Shadow UC Users Leaking Your Data?

    As the new General Data Protection Regulations (GDPR) come into play next year, many businesses still using non-compliant Shadow UC applications to transfer client data and information run the risk of receiving a series of crippling fines. More

  • Nimans NEC SL2100

    Resellers Urged to ‘Take Their Heads Out of The Cloud’

    Nimans’ resellers turned out in force to herald the arrival of the NEC SL2100 – and hear how they should ‘take their heads out of the cloud and keep their feet on the ground’ as the hardware versus cloud debate heats up. More

  • Introducing “Inside NEC” 2017

    Innovators in the technology world, NEC are bringing their innovations to the road in “Inside NEC”, featuring everything you need to know about modern communications. More

  • Unified Communications Market Guide

    Unified Communications Vendors

    Unified Communications (UC) Solutions are all-in one platforms that offer set of fully integrated communication programmes such as instant messenger, video calling, file sharing, email and various other collaboration tools to help improve productivity and efficiency in the workplace. More

  • Contact Centre Market Guide

    Contact Centre Vendors

    Contact Centre solutions and platforms are a set of programmes and services designed specifically to help improve the performance of your agents, increase their efficiency and ensure all callers are given the best level of service they can get on a consistent basis (CX = Customer Experience). More

  • Phone Systems Market Guide

    Phone System Vendors

    As part of our Market Guide here’s our list of phone system vendors (IP-PBX, Cloud Phone Systems) More

  • NEC Analytics

    NEC Review – Covering All Bases For Call Management and Analytics

    There’s an old saying about there being more than one way to skin a cat – not, when you stop to think about it, the most pleasant of images. Nonetheless, it is a phrase which seems apt for NEC’s MyCalls analytics suite. Although I’m assuming there is no direct equivalent in the company’s native Japanese, […] More

  • CC Metrics

    What Should I Be Measuring In My Contact Centre?

    What should be measured in the call and contact centre of today? Here are the four key performance areas every contact centre wants to get a grasp on, and the best metrics within each for gathering actionable intelligence. More

  • IP-PBX Series - Technology Track

    IP-PBX – Explore the World of Phone Systems in 2017

    We’re excited to introduce the first series in UC Today’s Technology Track for 2017. As the underpinning technology for most Unified Communications deployments, we had to start with IP-PBX (commonly known as phone systems). More

  • NEC DT830CG IP Phone Review

    NEC DT830CG – Now with XML Interface

    We review NEC’s latest full colour IP phone for business. The DT830CG offers users XML support for customer integration and a Bluetooth connection adapter to receive and place calls through their smart phone. More