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  • Virsae SAA

    UC Management Oversights Costing Millions say Virsae

    Virsae’s analysis of calls detected millions of vector events relating to a range of glitches that left callers waiting for excessive amounts of time, hanging in silence, or routed them to the wrong destination. More

  • Evolving Your CX Strategy with Nice Omni-Channel Analytics

    Evolving Your CX Strategy with NICE Nexidia Analytics

    Buried amongst the thousands of customer interactions that pass through each contact centre on a daily basis is a pool of valuable information that can be used to deliver the perfect customer experience. More

  • NICE Workforce Optimisation Review

    NICE Workforce Optimisation Review: Empowering Employees

    NICE have developed a series of Workforce Optimisation tools that agents can utilise to gain greater insight into their overall performance within the contact centre environment, and what they must do to become more successful in their career. More

  • NICE InContact CXone - Making Every Experience Count

    NICE InContact CXone: Making Every Experience Count

    An open cloud contact centre platform that combines market-leading omnichannel routing with highly advanced WFO, analytics, automation & AI, NICE inContact CXone seems to offer the perfect solution. More

  • Nice Machine Learning

    NICE Introduces New Machine Learning Capabilities

    NICE this week announced the next evolution in its cognitive automation platform – an integration with technology partner Celaton to infuse NICE Robotic Automation with enhanced machine learning. More

  • NICE CXone Comes to the A/NZ Region

    Leading cloud customer experience provider NICE inContact recently announced the delivery of their cloud customer experience platform “CXone” in Australia/New Zealand. More

  • Contact Centre Market Guide

    Contact Centre Vendors

    Contact Centre solutions and platforms are a set of programmes and services designed specifically to help improve the performance of your agents, increase their efficiency and ensure all callers are given the best level of service they can get on a consistent basis (CX = Customer Experience). More

  • Cloud Communications Market Guide

    Cloud Communications Vendors

    As part of our Market Guide, here’s our list of cloud communications vendors. The list includes both dedicated and multi-tenant Cloud phone system suppliers to the partner community. More

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