Latest stories

  • Top 5 GDPR Articles

    Top 5 GDPR Posts on UC Today

    With the 25th May deadline looming large, we thought we’d put together our Top 5 GDPR articles on UC Today for you to enjoy, and bring you up-to-speed quickly. More

  • GDPR Blog Comply

    GDPR – What Happens if You Don’t Comply?

    What you can’t do if your organisation is found to be non-compliant with the new General Data Protection Regulation (GDPR) which comes into force on 25 May 2018 – this and more. More

  • GDPR OAK Blog

    GDPR – So, what should you be doing now?

    GDPR is a big subject that mainstream business across Europe, including the UK, are just starting to see on the radar despite the fact that it was announced in May 2016. More

  • Oak GDPR Blog

    Why Has the GDPR Come About?

    GDPR is a big subject that mainstream business across Europe, including the UK, are just starting to see on the radar despite the fact that it was announced in May 2016. More

  • Progressive Diallers Market Guide

    Progressive Dialler Vendors

    Progressive Dialling is a solution that eliminates the risk of silent/abandoned calls by dialling out one call at a time. All calls are automated however do not make more than one call at a time. More

  • CTI Software - CRM Integration Market Guide

    CTI Software Vendors

    Computer Telephony Integration (CTI) software is a solution that combines an agents telephone features with the features available on their computer for a fully integrated experience that maximises performance, reduces call times and rapidly improves customer service. More

  • City London

    What You Need to Know About MiFID II

    MiFID II will be rolling into place during January of 2018, which means that financial service providers need to get ready. More

  • FCA Guide

    The FCA and Call Recording: A Short Guide

    Rules set out by the Financial Conduct Authority (FCA) in its Conduct of Business Sourcebook (COBS, otherwise known as ‘The Handbook’) actually demand member organisations do more call recording, rather than less. More

  • Call Recording Market Guide

    Call Recording Vendors

    As part of our Market Guide, here’s our list of Call Recording vendors (alphabetical order). Call Recording Software reviews, suppliers, latest news and telecoms industry insight. More

  • Call Recording 2020

    Call Recording 2020: The Future of Call Recording

    With major changes to data legislation set to come into force in 2018, regulation will continue to play a key role in shaping the market. As part of our Technology Track series on call recording, we decided to get the inside view on these issues and more from a panel of leading industry experts. More

  • Call Analytics 2020

    Call Analytics 2020: The Future of Call Reporting

    Someone once said that to understand where you are going, you have to know where you have come from. Everyone with a connection to the comms industry knows just how rapid the pace of change is, and nowhere is this more evident than in call analytics. More

Load More
Congratulations. You've reached the end of the internet.