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  • Technology Track - Call Analytics

    Call Analytics Series – Technology Track 2018

    If you need to know about the technology, who’s in the market and what the benefits are for your Enterprise, you need the latest Technology Track for June – Call Analytics. More

  • Contact Centres 2020

    Contact Centres 2020: The Future of Contact Centre Solutions

    Few of us need reminding of just how much digital technology has changed telecommunications over the past two decades. If anything, the pace of transformation appears to be accelerating still, meaning it is anyone’s guess what that landscape will look like in another decade’s time. More

  • CC Solutions 101

    Contact Centre Solutions 101: The UC Today Buyer’s Guide

    As part of our contact centre solutions Technology Track series, we have put together the following 10-point guide to help business owners and CIOs out when it comes to making their next contact centre purchase. More

  • City London

    What You Need to Know About MiFID II

    MiFID II will be rolling into place during January of 2018, which means that financial service providers need to get ready. More

  • Akixi featured

    5 Good Reasons to Choose Akixi

    Akixi, established in 2008, is an award-winning provider of hosted call reporting services. It was the first company in the UK to offer cloud-based analytics for both VoIP and PBX phone systems. More

  • FCA Guide

    The FCA and Call Recording: A Short Guide

    Rules set out by the Financial Conduct Authority (FCA) in its Conduct of Business Sourcebook (COBS, otherwise known as ‘The Handbook’) actually demand member organisations do more call recording, rather than less. More

  • Call Recording Market Guide

    Call Recording Vendors

    As part of our Market Guide, here’s our list of Call Recording vendors (alphabetical order). Call Recording Software reviews, suppliers, latest news and telecoms industry insight. More

  • Berry Pragma

    Pragma and Ericsson-LG Welcome Berry Telecom On Board

    Award-winning reseller Berry Telecom unveiled plans for its new financial year at an event for more than 50 members of staff to celebrate its 6th birthday as a business at a venue in Salisbury last Friday. More

  • Call Recording 2020

    Call Recording 2020: The Future of Call Recording

    With major changes to data legislation set to come into force in 2018, regulation will continue to play a key role in shaping the market. As part of our Technology Track series on call recording, we decided to get the inside view on these issues and more from a panel of leading industry experts. More

  • Call Reporting Software Market Guide

    Call Reporting Software Vendors

    As part of our Market Guide, here’s our list of Call Reporting Software vendors (alphabetical order). More

  • Tollring iCS Contact

    Tollring iCS Contact Review: Informal Contact Centre Analytics

    iCS Contact is an innovative feature within the iCall Suite delivered by Tollring – a portfolio of products designed to improve business analytics and reporting solutions, in combination with team communication and collaboration. More

  • CC Metrics

    What Should I Be Measuring In My Contact Centre?

    What should be measured in the call and contact centre of today? Here are the four key performance areas every contact centre wants to get a grasp on, and the best metrics within each for gathering actionable intelligence. More

  • Call Analytics 2020

    Call Analytics 2020: The Future of Call Reporting

    Someone once said that to understand where you are going, you have to know where you have come from. Everyone with a connection to the comms industry knows just how rapid the pace of change is, and nowhere is this more evident than in call analytics. More

  • Telecoms Fraud

    BT Takes New Fraud Management System Live

    In February 2017, BT have chosen to go live with their brand-new Tollring real-time CFMS system (Credit and Fraud Management System) on the wholesale hosted Centrex platform. More

  • Tollring iCall Suite V3

    BT Wholesale goes live with Tollring’s iCall Suite

    BT Wholesale Hosted Centrex platform now includes cloud-based iCall Suite analytics. The cloud-based iCall Suite has been deployed to customers on the WHC 2.0 version of the platform. More

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