Dialpad Talk vs Zoom Phone: Which is Best?

Zoom Phone and Dialpad keep the conversation going

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DialpadTalk_Vs_Zoom_Phone
UCaaS ReviewsUnified CommunicationsReviews

Published: May 3, 2022

Rebekah Carter - Writer

Rebekah Carter

Need to upgrade your communication and collaboration strategy? Dialpad Talk or Zoom Phone could be the perfect tool to bring your company deeper into the cloud environment. 

As brands all over the world search for ways to keep employees productive and connected in a distributed landscape, both Dialpad and Zoom provide powerful services for UC. These solutions ensure that employees can talk to colleagues, clients, and shareholders wherever they are, with enterprise-grade voice quality and excellent scalability.

So, how do you choose between two solutions with such impressive tools?

This Dialpad vs Zoom comparison should help. 

Dialpad Talk: Features

Dialpad Talk is a cloud-based communication platform designed to keep employees productive and flexible with AI and cloud calling technology. The offering promises quick and easy deployment, with an online portal where business leaders can create ring groups, swap numbers, and add users in minutes. What’s more, Dialpad builds on the basics of communication with AI-powered voice intelligence. 

The easy-to-use interface ensures every user can make the most of their communication service, regardless of where they are. Plus, Dialpad is one of the only companies in the communication world to offer reliable VoIP with a 100% uptime SLA. Features include:

  • Simple cloud environment with easy deployment
  • Provision tools and features instantly
  • Mobile and softphone app support
  • Call recording
  • Multi-level auto attendant
  • Custom routing
  • Local or international numbers
  • Toll-free number support
  • Extensions
  • Automatic spam detection
  • Number porting
  • 100% uptime guarantee
  • Analytics and reporting
  • Contact syncing
  • Unlimited SMS, MMS, and group messaging
  • Online meetings with Dialpad Uberconference
  • Integrations with leading tools like Zendesk and Slack
  • Call switching between devices
  • Voicemail transcription
  • Automatic post-call notes
  • AI voice analytics and insights

Users can also access a host of support solutions for their Dialpad system, including access to a dedicated account manager, and professional deployment services with certain packages. Dialpad combines everything from number forwarding and porting, to comprehensive presence and collaboration features to ensure everyone can stay productive, regardless of where they are. There’s even an option to test some of the features for free.

Zoom Phone: Features

Zoom Phone is one of solutions introduced by Zoom in recent years to form the company’s complete UCaaS service. Though Zoom started as a video conferencing solution, it quickly evolved to become one of the Leaders for the Gartner UCaaS Magic Quadrant. The Zoom Phone environment is how companies can continue to build on their digital transformation through Zoom, with access to virtual PBX and cloud telephony capabilities. 

Zoom Phone is available as either a standalone solution, or you can purchase it alongside Meetings and Chat as part of the “United” package. Easy to use and flexible, Zoom Phone allows users to migrate into the cloud at a pace that suits them. You can even bring your own numbers into the service or access the “Bring Your Own Carrier” option. Features include:

  • Dial by name
  • Global call routing
  • Single sign-on
  • Call delegation, forwarding, blocking, and transfer
  • Music on hold
  • Desk phone integrations
  • Voicemail with transcription
  • Zoom desktop and mobile apps
  • Auto attendants and IVR
  • Quality dashboards 
  • Monitor, whisper, takeover, and barge in
  • Device management
  • Phone number porting
  • Bring your own carrier
  • Contact center integration
  • Shared line and shared line groups
  • Zoom Rooms and Meetings integration
  • Support for Zoom Chat and collaboration
  • Integrations with leading tools like Teams and Salesforce
  • Call logs and analytics

The Zoom Phone system is an excellent way for companies already using Zoom to power a video-first collaboration and communication strategy. With Zoom Phone, you can easily migrate your calls to video conferences with a couple of clicks. Plus, there are presence features and chat tools available to allow for better back-end collaborations with members of your team. 

Dialpad Talk vs Zoom Phone: Which is Best?

Both Zoom Phone and Dialpad Talk are flexible cloud-based communications tools, designed to provide businesses with scalable environments for the future of work. Dialpad makes life easier with a simple cloud-based environment where you can provision users and assign phone numbers, sync contacts, and establish permissions in no time.

Integrations with leading tools like Zendesk and Salesforce make it easier to maintain everything in the same environment. Plus, Dialpad has the added extra of AI solutions to help you analyse and understand the voice of the customer. If you’re looking for an intelligent communication solution capable of tracking sentiment and offering natural language understanding, Dialpad Talk is a great choice. 

You can dig into call volumes, track information about who is placing the most calls, and even capture information from each call for compliance and recording purposes. Everything works on a range of handset systems, or you can access features in the cloud through software.

Zoom Phone, like the rest of the Zoom portfolio, is wonderfully easy to use. You can get people set up and ready to use their own business numbers in no time. The virtual phone technology is perfect for remote and hybrid teams where provisioning needs to be fast and seamless. Zoom Phone also comes with integrations to a range of powerful tools, including Zendesk and Teams.

You can also tap into the Zoom API if you want to build your own integrations into the tools you’re already using. This makes it quick and easy for companies to design a completely customised environment for communication and collaboration. Tap into Zoom’s partner network, and you’ll find a range of companies ready to deliver amazing hardware.

Dialpad Talk vs Zoom Phone: Verdict

Both Zoom and Dialpad have excellent experiences to offer anyone interested in the future of communication on the cloud. Each service is flexible and scalable, with a range of customisation options available to suit your business. 

Dialpad Talk is likely to be the top choice for companies in search of a solution focused on voice and intelligence. You can get a 100% SLA from Dialpad for your voice conversations, and built-in AI insights to help you make better decisions about customer service. 

Zoom represents an excellent choice for people who want to build on their existing video-focused collaboration environment with a flexible, enterprise-grade phone environment. 

 

 

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