GoTo has unveiled The Essentials bundle, which combines GoTo Connect Standard and GoTo Resolve Standard.
The new bundle will allow customers full access to the full features of Connect and Resolve to offer a platform that supports UCC and IT operations.
Paddy Srinivasan, Chief Executive Officer, GoTo, said: “When we launched GoTo Resolve earlier this year, we knew that it would quickly become complementary to our existing communication product, GoTo Connect.
“We see both IT support and communications as necessary products to keep a business running and employees and customers engaged, yet no one else is bringing together this functionality in a single experience for SMBs.
“Earlier this year we introduced a unified admin system and today we are excited to further deliver on our vision by bringing helpdesk ticketing into the GoTo Connect experience at no additional cost.
“Over time, these two essential products will continue to come together so both end users and IT teams can maximize their productivity in our all-in-one business communications and IT support platform.”
According to GoTo, The Essentials bundle can help to boost end user productivity as the app provides instant alerts, device and connection information, and more.
GoTo has also revealed that it has added IT helpdesk functionality to its GoTo Connect UCaaS product.
The software is designed to accelerate resolution time for IT administrators as end users can now submit a ticket from within the GoTo app.
Bringing an IT helpdesk to GoTo Connect is in line with the company’s aim to unify its portfolio in 2022 as it works to continue supporting small to medium businesses (SMBs).
GoTo has confirmed that pricing for The Essentials bundle starts from $24 per user per seat.
The company said last week that it had promoted Paddy Srinivasan from Chief Product and Technology Officer to President and Chief Executive Officer.
According to the company, Srinivasan has been the driving force behind its recent transformation and platform unification.
The appointment was made to accelerate growth and innovation within its target market of small to medium businesses (SMBs).
