Call recording is an essential enabler of compliance in sensitive industries such as financial services. Importantly, compliance recording must conform to stringent regulations in support of financial services regulations and laws such as anti-money laundering requirements. However, there are also important considerations for smaller organisations which must also respect privacy laws and ensure the safe storage of voice conversations.
These were key considerations for Mida Solutions when it designed its newly-launched Mida Call Analytics solution. This reporting application contains three modules, one for contact centres, one for enterprise accounting and one for compliance recording. The intention is that whatever your priority, you can select the module that matches your need and analyse your unified communications data to help optimise your business performance.
“Given the essential role that data analysis plays in business growth, we chose to design a solution integrated with the Microsoft Business Intelligence platform – Power BI,” says Attilio Licciardello, the Chief Financial Officer at Mida Solutions.
“Mida Call Analytics is compatible with legacy PBXs, Microsoft Teams and Zoom environments so it can enable as many companies as possible to harness the power of analytics to help companies grow and succeed. Our solution is designed to be flexible: according to which type of data you need to analyse, you can choose between three different sets of reports, available in CSV or PBIT for Power BI. These three modules give you the possibility to extract important information about your UC and then utilise it to your advantage”
When it comes to compliance recording, the Mida module easily provides customers with key information on their recorded conversations, helping verify and track that they are in compliance with the latest privacy and security regulations. Moreover, this reporting solution allows to rapidly identify if and when there are errors in the call recording system. This check is essential for compliance purposes to be sure if the enterprise is actually respecting the relevant legislation.
“We have understood how relevant it is to have a professional tool that ensures the compliance of recording with internal and legal regulations,” explains Giovanni Nieddu, the Business Development Manager at Mida Solutions.
“Even the smallest companies can benefit from this module and make sure they are not violating privacy rules and all calls and videos that must be dealt with are actually recorded and safely stored. For this reason, we worked to provide a specific and advanced set of reports that helps users to be aware and carefree under this very delicate aspect”
