Migrating to Microsoft Teams: How Smart Partnering Can Help MSPs Create Sticky Customers 

Microsoft Teams up with VOSS for a smooth route to the cloud 

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Migrating to Microsoft Teams- How Smart Partnering Can Help MSPs Create Sticky Customers 
Unified CommunicationsLatest News

Published: September 28, 2022

Simon Wright

Technology Journalist

When you’re on a complex journey, you often need a guide to ensure you get to where you’re headed. 

So it is with the move to the cloud. 

Being aware of the general direction of travel does, of course, help you get started. 

But when you need a deeper understanding of how to navigate the various twists and turns, it pays to put expertise and experience on point. 

That’s why Microsoft has partnered with VOSS, leading digital workplace management software provider, to empower operators to accelerate customer transition to cloud-based phone and collaboration solutions. 

End user enterprises are en route to the cloud in increasing numbers, and many look to Managed Service Providers, Value Added Resellers and System Integrators for help. 

And that makes being able to provide the required effective and cost-efficient tooling, automation, and enablement capabilities key to a successful (and sticky) customer relationship. 

“End user enterprises want to move their IT into the cloud for reasons familiar to all of us, and they are exploring their options – which means, for service providers, the challenge is to maximise customer retention,” says Tim Jalland, Solution Manager VOSS, whose recently launched ‘Microsoft Pivot Programme’ helps do just that. 

“There is a big opportunity to work with those enterprises and to help them transform in ways which drive revenue and growth for all concerned.” 

The Pivot Programme – a partnership between VOSS and Microsoft – equips MSPs with everything they need to help enterprises leverage the full, transformational power of the Microsoft suite of solutions, in particular Microsoft Teams. 

And, particularly when there is scale and complexity at play, that kind of heavyweight tag-team can make the difference between an MSP losing, retaining, or even gaining customers. 

“Large enterprises will inevitably need to complement the Microsoft Teams platform with other mission-critical integrated applications,” says Jalland. 

“Call centre functionality such as voice calling, direct routing, call recording, for example, are just a few of the many adjuncts to the Microsoft Teams hub which require managing. 

“Many enterprises will require a fairly complex infrastructure with a range of applications and a life cycle of tools to support their journey. There will an onboarding phase, an automation phase, and an administration phase. But there will also be insight, build, operate and runtime phases too. 

“It is important for MSPs to be able to support the delivery of all of that: to have an intuitive single pane of glass – a control panel or portal – through which to join everything together and manage the whole. That is how they will not only retain customers but also attract new ones.”  

There’s certainly no doubt that the post-pandemic explosion in hybrid working, remote collaboration, videoconferencing, contact centre automation, VoIP, and demand for unified communications in general is fuelling an accelerated move to the cloud for enterprises of all sizes.    

And, notwithstanding the other giant players in that space, there is no doubt that Microsoft Teams has become the foundation on which many users are keen to build.  

“The move to the cloud is going to be quite a transformation for many organisations,” says Jalland. 

“Depending on their size, some are more advanced than others but there is now real pace to the process at large and, I believe, there are still two years of full journey time to go.  

“The UK Central Government is a good example. There is a mandate to rapidly digitize, to move to the cloud and, when it comes to collaboration in particular, to get everyone across to Microsoft Teams. 

“That’s because it creates a better collaboration environment for them and they can also rationalize existing services and equipment.” 

So, it’s clear that – in that pacey and often-complex technical (and commercial) environment – smart, slick and cost-effective enablement tools, strategies and expertise could well be a potent differentiator. 

“The Pivot Programme we have launched with Microsoft gives our service provider customers direct access to Microsoft technical and service-linked resources from which they and their customers will derive huge value throughout the life of their journey to the cloud,” says Jalland. 

“And, later, I believe all parties will be perfectly-placed to leverage the power of whatever comes next, too.” 

Sounds like one journey might well lead to another. 

Just make sure you’ve got the right travelling companion… 

To learn more about how VOSS and the Microsoft Pivot Programme can help your and your customers’ businesses digitize and thrive, click here 

 

 

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Brands mentioned in this article.

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