The convergence of cloud environments is happening at an incredible pace in today’s digitally-transforming landscape. We’re seeing a rising demand for single-pane-of-glass environments where hybrid and distributed teams can find all the support, knowledge, and tools they need in one space.
After all, disconnected tools can become problematic as companies continue to move more of their processes into the cloud for consistency, agility, and business continuity. The more gaps between the communication tools in your company, the more likely your team will struggle with information silos and data issues.
Fortunately, many innovative vendors in the communication space are working on bringing multiple “as a service” solutions together. Here are some of the top vendors fusing UCaaS and CCaaS in 2022.
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Microsoft
In recent years, Microsoft has become one of the most popular communication and collaboration tools vendors in the digital market. With more than 270 million monthly users, “Teams” is emerging as the ultimate hub for the age of hybrid work. With this ecosystem, companies can empower their employees with innovative productivity tools, video conferencing and file sharing, all in the same place.
What makes Microsoft such an innovator in the UCaaS/CCaaS space is its ability to work alongside other communication partners through Direct Routing and Operator Connect. These tools allow users to bring their services for communications into Teams, for both the internal team and the contact centre. With Microsoft, you can essentially build the perfect communication stack from scratch.
Mitel is a pioneering company in the communications space, offering everything from sensational professional services to powerful communication tools. Within the Mitel ecosystem, you can find the “MiCloud” environment, which provides a flexible platform for connecting and aligning multiple communication tools. You can access all of the functionality of the latest UC services alongside state-of-the-art omnichannel contact centre services.
With Mitel’s professional services, companies can build unique platform environments with custom infrastructure design and integrations with existing business software. Mitel’s flexible environment makes it easy to build a scalable environment where teams can connect and collaborate over better solutions for customer service.
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RingCentral
Committed to making all communication more straightforward, RingCentral offers a vast ecosystem of tools for today’s business leaders. The company delivers the sensational MVP service for messaging, video, and phone technology in a single space. There’s also an app environment where developers can build custom integrations and state-of-the-art leverage APIs.
If you’re impressed by the global performance of RingCentral’s communication technology for the UCaaS space, you can also align your cloud ecosystem with the brand’s dedicated contact centre environment. RingCentral’s highly flexible and open platform makes it easy to keep all your team members synergised on the same page, with access to information, collaborative tools and contact centre features.
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Avaya
Probably one of the better-known companies in the communications world today, Avaya offers a versatile range of tools for modern business leaders. The Avaya ecosystem has grown drastically recently to include more CPaaS features, integrations, and cloud-based solutions for growing companies. You can also access an all-in-one environment for UCaaS and CCaaS.
The OneCloud technology from Avaya is a Total Experience platform where companies can leverage all the features they need for aligned and engaged teams and state-of-the-art contact centre services. You can empower your employees with flexible file sharing, chat, and video communication tools, while simultaneously building an omnichannel contact centre in the same space.
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8×8
8×8 has long stood as one of the leading innovators in the communication space, committed to creating flexible tool packages to suit every business. The 8×8 ecosystem comes with a range of modular services to choose from, including Agent Workspace for the contact centre and various flexible collaboration tools. With 8×8 XCaaS, you can connect more of the cloud-native services you need into the same space.
XCaaS was introduced by 8×8 in 2021 to align more of the team members in the modern workforce. You can create a fully-integrated contact centre platform with voice, team chat, meetings, and CPaaS capabilities. According to 8×8, it’s the perfect way to align your CX and EX strategies and drive better results for your business.
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NEC
One of the earlier companies to begin exploring the convergence of UCaaS and CCaaS tools, NEC offers an all-in-one environment in the form of Univerge Blue. The all-in-one communications platform brings teams and customers together in an aligned space for better business outcomes. As part of the solution, companies gain access to a full unified communications environment with Univerge Blue Connect and a contact centre with Univerge Blue Engage.
The solution also includes access to synchronised file storage and management with Univerge Blue Share and Univerge Blue Meet for online meetings. The simple and straightforward environment can even integrate with a range of tools, allowing companies to maintain the same number when transitioning into the cloud.
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Vonage
Championing the power of more aligned cloud communication environments, Vonage provides business leaders with an easy way to keep their teams connected. With Vonage technology, companies can build omnichannel customer experience and TX strategies with APIs and integrations. You can also align your Unified Communications and Contact Centre tools in the same space.
With access to powerful developer tools and connections to CRM systems and other solutions, Vonage gives organizations the flexibility they need to thrive. There are even tools for adding conversational commerce to your cloud ecosystem, so you can more easily engage your audience on all of their favourite channels.
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Cisco
Cisco is a significant market leader in the communications and technology space, with a powerful variety of services for business leaders to choose from. Companies can build cloud networks within the Cisco environment which offer access to everything from Unified Communications and collaboration to contact centre and call recording functionality.
What makes Cisco’s offering so compelling is the customisation companies can access. You’re free to adjust and transform your technology however you choose, with a range of products designed to work perfectly together. Cisco’s exceptional customer service makes it easy to get started, and a global presence means you can scale your business tools as far as you need.
