The cloud has quickly emerged as one of the most powerful digital transformation tools available today. Offering exceptional scalability and agility, cloud technologies provide companies with a cost-effective and efficient way to leverage the latest tools.
Cloud calling is a particularly appealing part of this landscape, particularly as companies continue to evolve. With cloud calling, users can make calls through an internet connection rather than relying on a landline. This eliminates the need for companies to manage their own conventional telephony stack and simplifies global communication.
What’s more, users can easily access cloud calling features wherever they are, provided they have a connection to the cloud. BYOC, or Bring your Own Carrier, builds on the inherent flexibility of cloud calling solutions by allowing business leaders to choose a SIP Carrier in the cloud and connect their solution to their preferred ecosystem, such as Microsoft Teams.
If you’re not investing in cloud calling BYOC solutions yet, here are a few reasons why it might be time to branch out in 2022.
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Future-Proof your Communications
The cloud communications market is growing at an exceptional rate, just like the rest of the cloud landscape. Shifting a communication strategy into the cloud with a BYOC solution allows companies to reduce the cost of global communications, scale at their own speed, and boost internal productivity.
A BYOC solution connected to your preferred cloud software ensures everyone in your team has access to the same easy-to-use technology, regardless of where they are. This means you can easily set up contact centres and collaboration systems in the cloud for a hybrid workforce.
With BYOC, you’re free to access the exact carrier functionality you need and adjust your functionality as your business requirements evolve. There’s no need to worry about supporting a hybrid team with new tools or struggling to provision systems to distributed workers. You can manage everything in a remote environment in the cloud.
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Reduce Operating Costs
In general, cloud technology is considered to be more affordable and convenient for business leaders than on-premises solutions. Cloud communications tools allow you to connect with customers and colleagues anywhere in the world, without having to worry about price hikes for international calls.
Cloud calling providers allow businesses to pay for their usage on a subscription basis. This means you can buy exactly the functionality you need at any given time, scaling up and down to suit the changing demands in your organisation.
BYOC solutions take these cost-saving benefits to the next level by allowing you to access preferred pricing packages for existing customers and take advantage of deals. Some vendors even offer package deals for UC and CCaaS solutions in one plan.
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Exceptional Levels of Control
All-in-one packages for cloud communications aren’t always the right solution for every business. While off-the-shelf technology might have worked in the past, companies are increasingly discovering a need for more flexible, customised solutions to power their conversations.
Bring your Own Carrier solutions for cloud calling to allow you to choose the carrier you want to plug into your UC, conferencing, or contact centre platform. This means you can easily choose the carrier most likely to deliver the tools you need without having to compromise on functionality.
You can bring your existing numbers into your environment with number porting, and avoid many of the complications associated with migrating to new software. There’s even the option to design your own failover strategies or create a hybrid environment with a combination of cloud tools and PBX access.
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Easier Calling Management
BYOC solutions also come with fantastic administrator control portals and panels where you can manage your SIP trunking features and set up routing requirements. You can use APIs to connect critical tools to your ecosystem and spin up new workstations in seconds.
BYOC solution providers allow businesses to integrate their telephony and contact centre features into a digital platform with minimal hassle. You can use APIs to seamlessly align your technologies without the need for new network infrastructure.
With cloud calling solutions from BYOC providers, you can usually access exceptional scale, allowing you to develop your business presence across multiple countries with ease. However, even if you’re using different carriers, you consolidate all of your activity with one vendor for ease of use.
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Call Quality Benefits
Cloud calling solutions from BYOC providers can often allow companies to access better levels of call quality across a distributed network. You can manage calls worldwide without restrictions and easily implement extra technology, when necessary, like call recording and analytics.
BYOC solutions allow businesses to leverage the functionality of carriers closer to the source of their conversations. There’s often a noticeable difference in quality between a network provider located in a specific region and one situated across the globe. BYOC allows companies to choose the best strategy for maintaining consistent and reliable call quality.
Having a calling system in the cloud can also allow for better quality conversations by reducing the reliance on old-fashioned technology and switches. Companies can even set up failover strategies to ensure conversations continue to remain clear when certain networks struggle.
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Regulatory Compliance
Cloud calling and BYOC solutions don’t just boost the quality of calls and give businesses more control over their conversations. These tools can also allow businesses to unlock better levels of compliance and security. Data security and privacy measures are crucial concerns for any business, and some industries have more significant requirements than others.
Bringing your own carrier allows you to choose a SIP trunking provider capable of complying with the specific requirements of your sector. You can work with vendors who already understand what it takes to maintain compliance in different regions of the world, which keeps the demands on your own IT team and experts to a minimum.
With an all-in-one environment for cloud calling and communications, it’s also much easier to track the use of assets and the flow of data for auditing purposes.
