Combining your communication tools in a cloud environment is one of the best things a business can do these days. UCaaS, or Unified Communications as a Service, gives companies the freedom to adapt to an ever-changing landscape. With UCaaS, you can upgrade or downgrade your technology to suit your changing customers and your workforce.
Of course, just like any other critical business tool, there’s more than one option out there for your UCaaS stack. As the journey to the cloud continues to accelerate, many of the world’s leading communication vendors now offer a version of their UC technology on the cloud.
So, how do you figure out which solution is better for you?
A good place to start might be by analysing some of the top-rated solutions on the market.
For instance, Avaya and Fuze are two excellent choices for UCaaS.
While Fuze has always had a firm foot in the digital environment, Avaya began its transformation into the cloud more recently. So, which solution is best for you?
Fuze UCaaS Features
Fuze allows business leaders to power every communication in the same environment. For companies in search of world-class audio, meetings, and contact centre solutions, Fuze provides a complete portfolio. The UCaaS offering from Fuze combines all of your communication needs into a fully-supported turnkey solution that’s unique to your brand.
The reliable and secure environment helps companies to grow at their own pace, with regional and global coverage offered at a predictable rate. What’s more, Fuze boosts user adoption with an intuitive user experience from end-to-end. Features include:
- Voice and TDM over PBX
- Unified messaging and text
- Cloud-based VoIP and UC voice
- Video integrations
- Analytics and call reporting
- Global consumer-grade UX
- Collaboration, social, and CEBP
- Customisable access across any device
- Options to localize according to location
- Single adjustable user interface for all connectivity
- Real-time synchronization among all devices
Fuze believes that increasing user adoption in UCaaS requires a consistent consumer-grade experience that suits all businesses and landscapes.
Avaya Office Features
Avaya is one of the best-known communication providers in the world. The company is responsible for more than 100 million UC lines, and hundreds of thousands of customers around the world. The Avaya Cloud Office is the UCaaS solution from this leading technology expert. It features everything that companies need to stay productive and efficient in the digital environment. This includes access to calling, video, and more.
Avaya also gives today’s businesses the freedom to expand the functionality of their Office experience with various add-ons. The Avaya Cloud Office package can come with international numbers, toll-free or local numbers, desktop phones, conference phones, and so much more. Features include:
- A complete cloud solution that’s managed for you
- Extensive calling security and privacy
- Cloud-based phone system with HD voice quality
- Instant messaging, and chat
- Video conferencing and collaboration
- Mobile access on smartphones and other devices
- Unlimited faxes on virtually every plan
- Quick and easy provisioning around the world
- Reporting and analytics
- Access to various leading hardware options
For greater peace of mind and flexibility, Avaya also ensures that today’s companies don’t need to make any commitment to sign up for UCaaS. The pay-as-you-go package means that you can cancel or adjust your services at any time.
Fuze vs Avaya: User Experience
User experience is probably the most crucial consideration for any company considering a new technology. Fuze and Avaya are both committed to giving users the flexible and convenient experience that they’re looking for in the cloud.
Fuze provides a solution that’s simple and straightforward, with minimal need for training. The user interface remains consistent on every device, so employees can stay connected wherever they go, without having to worry about new features. You get an intuitive application for all end-users, and the ability to optimize according to the needs of your company.
Fuze also ensures that no business needs to chain their employee to the desk. Fuze has a global presence, so you can remain as agile and flexible as you like. Teams can work wherever and whenever they need with an enterprise-grade platform.
Avaya’s Office solution is also one of the more flexible solutions in the cloud today. As a leader in the communication landscape, Avaya knows what it takes to make conversations streamlined and effective. The Office environment provides an all-in-one landscape for conversations with no need for extra onsite PBX hardware.
There’s very little maintenance required with your Avaya UCaaS solution, but you can rest assured that all of your conversations are secure and protected. Cloud Office users encryption to safeguard every day-to-day conversation, no matter where these discussions happen.
Fuze vs. Avaya: Flexibility
The cloud is all about having access to unlimited flexibility and scalability. That means that when you’re choosing the right UCaaS solution, it’s important to find something that adapts to the unique needs of your business.
Both Fuze and Avaya give their customers plenty of flexibility. With Fuze, companies can upgrade or downgrade their technology to suit the changing needs in their business. The cloud-based UCaaS environment from Fuze allows for quick and scalable provisioning in any environment, even when you’re working with remote teams.
At the same time, Avaya has access to a mobile app for on-the-go communication tools. This app offers a full Avaya Cloud Office experience. The Avaya solution is also available on a pay-as-you-go basis, which means that even the pricing structure is more flexible for growing companies.
Which Option Should You Choose?
Both Avaya and Fuze have a lot to offer companies in search of the perfect UCaaS environment.
If you’re looking for a UCaaS strategy that comes from a company with tons of heritage in the communication space, and excellent reliability, then it’s hard to go wrong with Avaya. The flexible and scalable Office environment is perfect for growing companies.
On the other hand, if you want a solution born in the cloud with a massive global presence, then Fuze could be the perfect option for you. This solution consolidates all of your costs into one place and gives you a unique environment for communication.
Which do you prefer, Fuze or Avaya?
