BT has struck a partnership with Dubber, that will see it embed the technology as its default recording and conversational intelligence solution in the BT Meetings suite of managed services. These services are based on Microsoft Teams, Zoom and Cisco Webex.
Australia-headquartered Dubber acquired UK-based mobile recording company Speik last year, for $38m.
The BT deal will see the telco deliver unified call recording to multinational organisations globally. BT had already worked with Dubber to implement such services with major financial institutions, and the partners say they are engaged in “significant opportunities globally”.
The multi-year partnership agreement provides an “accretive revenue stream” for Dubber, with additional revenues determined by the uptake of the service by BT customers.
The system helps firms meet their compliance obligations for secure and scalable recording and is provisioned as a scalable software as-a-service. A recording and replay of any conversation, whether voice, video or text, can be provided from mobiles, unified communications and traditional phones.
Steve McGovern, CEO of Dubber, said:
“The newly released managed service offerings will enable BT to continue to demonstrate its innovation leadership. Multinational organisations can now depend on BT for the high-performing secure connections it is known for, but now also for delivering outstanding value from the content inside every conversation on BT services.”
Hriday Ravindranath, Chief Product and Digital Officer at BT, added: “Together, we are meeting a critical customer need to know what was said to drive better compliance outcomes – especially in industries such as financial services – improve employee well-being and training over UC and enable better customer experience.”
This August, Dubber’s video capture solution was adopted by the Cisco Webex platform. The service is available for an additional $25 per user per month, and comes complete with analytics, transcriptions and voice-AI powered alerts. Dubber’s call recording was already embedded as a standard feature in Cisco Webex Calling.
