Features in Focus: Top 10 RingCentral Office Features

Here’s what RingCentral Office can do for you

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Features in Focus: Top 10 RingCentral Office Features
Unified CommunicationsInsights

Published: April 22, 2021

Rebekah Carter - Writer

Rebekah Carter

Among the most popular cloud communication and collaboration providers globally, RingCentral is taking the market by storm. More than just a solution for business telephony, RingCentral provides all-in-one technology for global expansion, contact centres, cloud phone systems, and remote work. The company can even assist in rapid growth and digital transformation, with access to app development platforms, analytics, and more.  

Named a Gartner UCaaS Magic Quadrant Leader for 6 years in a row, RingCentral maintains it’s position as a pioneer of communication with the incredible RingCentral Office system.  

Today, we’re going to be exploring some of the most valuable RingCentral Office features you need to know about.  

Call Control 

Any UCaaS solution requires the right call control to be successful. As a communication expert, RingCentral has no problem offering a full calling control ecosystem, which business leaders can access through a simple admin portal.  

As you may expect, RingCentral’s call control portfolio features everything from access to freephone and vanity numbers, to call flipping, call parking, delegation, and call screening. You can set preferred answering rules for your company, adjusting your strategy to suit a hybrid or remote workforce. There’s also access to things like visual voicemail, and voicemail to email, for productivity on the go.  

Mobility 

Mobility is rapidly emerging as a must-have feature for UCaaS. The pandemic of 2020 pushed countless companies to begin shifting their operations to the cloud. Fortunately, RingCentral already has a strong standing in the cloud environment. Though the RingCentral cloud phone service does offer things like hardware, accessories, and devices, it also ensures that employees can remain productive wherever they are.  

You can assign local numbers to employees working around the world if you want a team of global staff members. Hot desking technology means your users can log into shared phones in various locations, and extensions connect employees to clients wherever they are. Shared lines make it easy to answer calls from any phone for your customer service teams, while RingOut enables easy calling at a touch from anything with an internet connection. There’s even a RingCentral app.  

Easy Administration 

As a cloud-based communication vendor, RingCentral makes it simple for businesses to access the technology they need for UC wherever they are, without complex provisioning. You can revolutionize your office phone system with cloud technology, and integrate your calling software with essential apps, like support ticket software or CRMs.  

Companies have the freedom to create a completely bespoke and branded experience for customers, with multi-level IVR support, a dial-by-name directory, and even music on hold to keep your clients entertained. Multi-site management also enables the growth of a global workforce. 

Monitoring

Monitoring is essential for maintaining excellent customer experiences. RingCentral’s call monitoring functionality in RingCentral Office allows supervisors to listen in on calls to offer coaching and support. You can set up automated call recording and call logs for compliance purposes, or simply for better business decision making.  

As part of the full monitoring experience, there’s also an “audit trail” function, where you can easily track changes made by admins and users in your phone system. This should support administrators in resolving common problems and simplify the management of all kinds of phone systems.  

Global Office 

The “Global Office” component of RingCentral Office is a must-have for businesses growing at an incredible rate worldwide. RingCentral provides extensive service to over 40 countries and virtual numbers in more than 100 countries. You can simplify the management of your entire phone system around the world, connecting your workforce on the cloud. 

To strengthen your business position, RingCentral also allows you to access various international and geographical toll-free numbers, so you can deliver a local experience to your customers.  

RingCentral Meetings 

Today, it seems as though you can’t have a full UCaaS solution without investing in meetings and collaboration tools too. As the workplace becomes increasingly distributed, RingCentral ensures that staff can stay connected through HD-quality meetings through video, audio, and web applications.  

Users can see the presence status of their colleagues wherever they are, and access file-sharing and screen-sharing functionality when necessary. RingCentral also supports webinar conferences for online virtual events. 

Messaging for Team Collaboration 

Further enhancing the performance of the hybrid workforce, RingCentral brings teams together through RingCentral Glip, which opens the door to various valuable collaboration tools. You can abandon the headaches of complex email threads, and access instant messaging functionality within the communication system your team uses every day.  

Business leaders can set up message alerts and ensure that they get instant notifications when important messages come through on the system.  

Security 

Consistently a must-have consideration for any UCaaS investment, security from RingCentral ensures that you stay connected and safe in any situation. The secure RingCentral VoIP service behind the Office solution allows users to make calls anywhere with an internet connection. There’s Single sign-on functionality to help reduce the IT headaches involved in supporting teams with password recovery. Plus, admins can set roles and permissions to control who can access what.  

Full control over the way users can access and leverage your communication technology reduces the risk of common data breaches and mistakes.  

Reliability  

Companies can’t expect to compete in customer service if they’re struggling to maintain high-quality calls and conversations. Unfortunately, outages can happen, which is why it’s so important to choose a reliable vendor. RingCentral’s collection of 17 data centres across four regions also means that you can enjoy an enterprise-grade quality of service for absolute peace of mind. 

The global infrastructure on the cloud has over 45 peering connections with tier 1 carriers, as well as 200 ISPs, so you’ll always be covered.  

Analytics and Reports 

Analytics are at the heart of successful business decision-making. RingCentral Office comes with access to an entire analytics suite, where you can customise your own dashboards with more than 30 pre-built KPI tracking tools, and design QoS reports for troubleshooting. 

The analytics portal provides easy access to live reports, quality of service reports, performance reports, and more. You can even unlock insights into the performance of your communication stack in real-time, so you can resolve problems at a faster rate. 

Check Out RingCentral Office 

RingCentral Office is a valuable portfolio of communication and collaboration tools ready to empower and optimise your staff. Which are your favourite features?  

 

 

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