Mitel, leading communications company, has emerged as the best UCaaS solution provider in terms of value according to a new worldwide study. The report by Eastern Management Group found that Mitel had the best-value UCaaS and hosted PBX solutions to offer after a detailed analysis of more than 23,000 surveys and interviews.
The report, intended to offer insights to both vendors and customers alike, highlighted the drivers and trends helping to guide companies on their journey into the cloud. The report found that more than half of all companies are now considering a hosted PBX to replace their ageing phone systems. Additionally, growth and small businesses are making up the largest segment of the market.
Mitel Leads the Way for Value
As the number one provider of cloud seats around the world, Mitel has already showcased its success in helping organisations to move to the cloud. The company offers a unique cloud solution to help modernise business communications and ensure that companies can access greater mobility and freedom. The report published by the Eastern Management Group found that:
- The verticals with the fastest cloud adoption rates are healthcare, retail, education and professional services
- Popular UC applications include BYOD, mobility, collaboration, presence, and VoIP
- Companies are now turning to hosted PBX to support mobile and remote workers
- The percentage of hosted PBX users subscribing to cloud contact centre solutions is increasing
- Cost is still the key driver behind the growth of hosted PBX
Supporting Digital Transformation and Growth
Mitel customers have access to excellent cost-effective pricing, endless choices, and a range of incentives to help them migrate to the cloud at their own pace. To cement its position as a value leader, Mitel also outsourced a range of technology providers in related research from the Eastern Management Group to make sure it was successful in achieving customer satisfaction.
Mitel has achieved a number of accolades, including the title of the best business tool of 2019, earning high marks in service promise, security, satisfaction, reliability, and service promise. General Manager and EVP of Mitel, Daniel Farrar, said that every business is now digitally transforming to improve customer loyalty, accelerate productivity, and gain a competitive edge. The need for seamless solutions in cloud communication and collaboration has never been greater.
Being recognised once again by a leading company like Eastern Management helps to validate Mitel’s strategy in the market to support customers in leveraging cloud technology. Mitel wants to help all customers get more done with their technology, without having to invest more money or deal with unnecessary complexity.
