Nextiva, a market leader in business communication solutions, recently introduced the latest version of the NextOS platform. The introduction of the platform marks Nextiva’s continued transition into becoming a “true platform” brand. The NextOS solution will provide fully integrated communication apps alongside AI, workflow automations and more.
Nextiva is currently the only UC company supporting an open system through the NextOS platform. This single, powerful platform delivers email, phone, chat, and SMS technology, to bring all communications together into the same place. It also eliminates various fragmented applications. With the option to access various apps and integrations, NextOS brings flexible performances to companies of every size.
The NextOS platform promises simplicity for end-users, and the IT back-end also makes it so all Teams, including distributed staff, can be productive anywhere.
Enterprise-Grade Performance and Reliability
The evolving and distributed workforce requires high-level communication and collaboration for businesses of all sizes. The NextOS platform from Nextiva provides a convenient and flexible cloud-based system that’s perfect for today’s businesses. With various communication touchpoints, and the opportunity to collaborate and manage conversations in one dashboard, NextOS makes the process as intuitive and easy-to-use as possible.
Steve Tseng, the EVP of Pac-12 Networks, has already commended the Nextiva NextOS platform for helping the company to manage university members and employees across the Pac-12 region. He noted that the Pac-12 brand will be using Nextiva customer management solutions and communication products to provide better relationship data and context to staff.
The Nextiva platform brings business applications, communications, and intelligence together with automation to help businesses communicate with teams and customers. The new release of NextOS will help the brand to further progress towards its vision of the future for team and customer communication. CEO and co-founder of Nextiva, Tomas Gorny, said that NextOS will be available for companies of all sizes to connect customers and teams on one platform.
Building a New Generation of Business Communications
According to CEO and Lead analyst for the Aragon Research company, Jim Lundy, Nextiva is bringing innovative collaboration and communication services to businesses of every size. With access to all of their tools in one place, businesses from every industry can improve their relationships with customers, and the NextOS platform has a pricing model to suit all companies.
The NextOS release is the first step that Nextiva is taking on a new path of rapid innovation. With over 1 billion discussions happening on the platform, Nextiva believes it can bring true intelligence to business operations. Nextiva’s cornerstones for the new era of business communications are:
- Automation: Reduced manual steps in workflows
- Engagement: Delighting customers by understanding the customer journey and sending the right messages at the right times
- Relationships: NextOS tracks the customer sentiment, experience and gets feedback from their journey instantly
- Better conversations: Through Nextiva, businesses can get deeper customer insight to make discussions more contextual
- Smarter decisions: Tracking data from each interaction helps companies to make better choices based on customer impact
- Better experiences: Intelligent tools are available to support better sales pipelines and the faster resolution of issues
- Connected communications: A single platform combines SMS, email, phone, and chat, to analyse data for every discussion
The NextOS platform is now available for purchase.
