RingOver Review: Premium Cloud Communications

Your Next-generation phone system in the cloud

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Ringover UCaaS Review
UCaaS Reviews

Published: March 22, 2019

Rebekah Carter - Writer

Rebekah Carter

The communication landscape is growing bigger, and more diverse than ever. Today’s companies need an agile system that can grow, adapt and change according to their users’ needs. As such, customisable as-a-service solutions on the cloud are becoming increasingly popular.

RingOver is a cloud-based agile phone system that supports flexibility, dependability, and integration with some of the most popular enterprise tools. The RingOver experience ensures that your staff members can work more efficiently and unlock endless growth.

Here’s what you need to know about RingOver.

RingOver’s Vital Features

RingOver promises users a complete package for all your phone system needs, including everything from voice and messaging, to collaboration and analytics. According to RingOver, their service eliminates the need to manage floating mobiles or handle multiple phones for each user. Colleagues can access all of their mobile and landline calls through the same application. Features include:

  • Free unlimited calls to UK landlines and mobiles and up to 60+ destinations
  • Voice with WebRTC calling, click-to-call, internal calls, call forwarding, online call logs, IVR, call transfer, call waiting, customised greetings and more
  • Text messaging, personalized call back email signature, voicemail to email, internal chat, collaborative texts, faxing, and more
  • Mobility solutions to enhance work-life balance, including the option to change devices during calls, access snooze mode, set specific working hours, implement simultaneous ringers and more
  • Collaborative services like shared directories, conference calls, CRM and helpdesk integration, file sharing, and more
  • Public API and webhook options
  • Monitoring for VoIP phones, call logs, double listening and call whisper for supervisors, real-time performance statistics, call recording, call journey details, performance statistics and reporting
  • Call links to invite other users to join calls in progress

The many features of RingOver are designed to adapt to the needs of diverse teams. For instance, commercial staff can take advantage of landline or mobile numbers in over 60 countries to localise their calls according to the call destination. Rather than confine to their desks to handle business calls,they can manage their activities from the RingOver app. Customer service agents have the option to define business hours to ensure work-life balance, configure interactive voice menus, and even welcome clients with call-waiting music. Mobile users also reserve the right to disconnect whenever they need to while ensuring they’re available when your business needs them most.

Ringover Screenshot

RingOver means BIG Benefits

By combining the landline and mobile experience for today’s employees, RingOver makes it easier for companies to stay closer to their customers and engage in more meaningful conversations. Whether you’re augmenting your local presence with numbers from countries all around the world, or simply making sure that your teams are always available, there are plenty of ways to enhance your comms strategy with RingOver.

Some of the biggest benefits include:

  • Do more with less: RingOver supports bring-your-own-device (BYOD) schemes so you can economise on your current devices. All standard plans include unlimited calls to UK landlines and mobiles and up to 60+ destinations. Make calls comfortably, increase your team’s productivity with no surprise bills
  • Employees stay reachable wherever they are: Whether your team members are in the office, or on the road, they can still connect with your clients and customers. What’s more, the mobile features come with options to choose working hours for each employee, so that work-life balance isn’t disrupted. Everyone can get a local number according to their prospect zone and always stay in touch with clients
  • Integrate with must-have tools: The RingOver experience is continually growing, with the promise of new collaborative strategies and tools. You can also enhance your solution via integration with HubSpot, Zoho, Salesforce, Freshdesk and more CRM and helpdesk tools
  • Simplicity and quality in one: RingOver is designed to provide the exceptional voice and messaging services that you need, with simplicity built-in. In less than 5 minutes, you can set up your own on-site or remote call centre and start handling calls right away! . Additionally, accessing new services with RingOver couldn’t be easier thanks to API and webhooks
  • Complete analytics: Want to monitor how your teams are doing? Analyse your staff’s performance in real-time with statistics and monitoring tools. You can even record calls to ensure better supervision in your groups
  • Reliability and security: As a telecom operator, RingOver connects directly to some of the largest international operators to maximize voice quality. Because RingOver manage their network internally, you can rest assured that you’ll experience exceptional reliability and responsiveness. The rate of service is 99.8%, and calls are encrypted for greater security too

Target Market & Regional Availability

RingOver is designed for small and medium enterprises globally who want to simplify their business phone system and improve the flexibility of their teams. RingOver is available in over 60 countries.. If you’re looking for the best way to combine your mobile and landline communication services for today’s flexible employees, then RingOver could be the solution for you. The RingOver Group has been approved by Ofcom and connects with some of the largest operators in the world, including TATA, Telecom Italia and Orange.

How to Buy & Pricing

RingOver provides three separate pricing models depending on the level of service that you need. These include:

  • The “Starter” package at €19 (euro) per month per user, with unlimited calls to 60 destinations, mobile, and landline. You also get calls from web and mobile apps and a phone system that’s configurable online
  • The “Business” package at €29 per month per user, which comes with all the features of the Starter package, including supervision, monitoring and recording features, as well as CRM and helpdesk integrations.
  • The “Premium” package at €39 per month per user, which comes with everything in the Business package, including API and webhooks, SIP compatibility, dedicated account management, and personalised onboarding.

FAQ & Finishing Thoughts

RingOver designed their communication solutions on the belief that having multiple phones in a single workplace environment is complicated and inconvenient. With RingOver, you can connect your communication strategy to suit the needs of your employees, with cloud solutions available and commercialised for almost a decade.

Q: Is RingOver cloud-based?

A: RingOver comes with no maintenance, hardware or personal costs to worry about. The platform is also linked with many of the foremost leaders in business software.

Q: Is it easy to deploy?

A: Thanks to the SaaS format, RingOver is easy to set up with no hardware to install. You can reserve landline and mobile numbers in 60 countries around the world within seconds.

Q: How good is the mobility?

A: With RingOver, you can stay active and available all the time with the same advanced interface.

In Conclusion

The diverse features of RingOver are designed to make your teams love using the phone again by reducing overbearing manual tasks in contact management. For instance, sales teams can take advantage of RingOver’s automated CRM integration features including click-to-call, instant file retrieval for callers saved as contacts, auto-synced call logs, notes and assignments, voicemails and call recordings.

What’s not to love?

 

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