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ShoreTel Rolls Out Connect CLOUD In The UK

Californian heavyweight now offering full UCaaS portfolio to UK clients

ShoreTel Rolls Out Connect CLOUD In The UK

ShoreTel has announced a major expansion of its cloud offering in the UK with the launch of Connect CLOUD and Connect Contact Center for CLOUD.

The full UK roll out of the cloud versions of ShoreTel’s hugely successful Connect software follows 15 months after they were initially introduced in the US.

The company said the launch meant it could now provide a full UCaaS service in the UK. The move is intended to make it easier for businesses of all sizes to access cloud based communications, with straightforward deployment options and clear, simple pricing arrangements.

Choice and Flexibility

Adrian Hipkiss, EMEA VP and managing director of ShoreTel, said: “Our aim is to make cloud-based unified communications brilliantly simple for customers with a no risk pathway to cloud based purely on their requirements and needs.

“ShoreTel remains committed to providing choice and flexibility, so ShoreTel Connect CLOUD and ShoreTel Connect Contact Center for CLOUD are welcome additions to support a wider range of customer communication requirements.”

The UK launch is part of a wider strategy which is seeing ShoreTel expand its cloud based UC offering worldwide. The company has pioneered UC software and service development for more than 20 years, and sees the cloud as the critical next step in expanding the market further into the mainstream.

Don Joos, president and CEO of ShoreTel, said:

This geographical expansion better positions us to serve the needs of global customers of all types and sizes, while helping to drive cloud growth in EMEA. Our channel is ready and excited to offer Connect CLOUD to their customers.

Aiding Collaboration

ShoreTel’s full range of UCaaS solutions will be available through channel partners in the UK, who have been offering some ShoreTel cloud solutions as a partner managed service since 2015.

ShoreTel Connect CLOUD aims to boost productivity and efficiency in the workplace by drawing together the very best enterprise communications solutions with collaborative features. Using the Connect client app, users can switch between communication modes at the click of a button mid conversation, with desktop and file sharing features built in. It is equally adaptable to internal and external communications, with no need for plug-ins, multiple application windows, passwords or complex set-up.

ShoreTel Connect Contact Center for CLOUD is a highly flexible contact centre solution capable of being deployed for anything from a small help desk to a large scale omni-channel environment.

UC Today Opinion

It’s about time ShoreTel launched their UCaaS solution in the UK, partners have been eager to sell hosted ShoreTel for some time now. We look forward to seeing what’s in the solution sometime soon.

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