Vodafone Picks Dubber for UK and European Business Strategy

Dubber to deliver recording and AI direct from Vodafone mobile networks to target business in UK and Europe

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Vodafone Picks Dubber for UK and European Business Strategy
Unified CommunicationsLatest News

Published: December 1, 2022

Chris Porter

Chris Porter

Vodafone and Dubber have finalised an agreement to target new business customers in the UK and Europe, initially Germany.

The British multinational telecommunications company Vodafone Group PLC has chosen Melbourne-based Dubber to offer direct recording and AI services across its mobile networks to target Vodafone business customers, according to an announcement made from London and Australia by both firms today.

Melbourne-based Dubber is the market leader in conversational intelligence and unified recording and currently works with 175 service provider networks and services and has over 580,000 subscribers worldwide.

Steve McGovern, CEO of Dubber, stated:

“Vodafone is a very important relationship for Dubber, and we are pleased to partner with them in Europe to support the needs of their business customers with unified recording and conversational AI directly from the Vodafone mobile network.”

The deal will mean Vodafone will leverage Dubber’s “alignment to a Service Provider’s method to market” and allow it to deliver recording and AI functionality across mobile and UC services to RingCentral, Cisco Webex and Microsoft Teams.

Barry McSorley, Head of Unified Communications and Platforms, Vodafone, said: “We are drawing on the strength of our geographical presence coupled with Dubber’s market-leading platform to help our business customers transform their interactions with end-users.”

Speaking about the gains from the Dubber deal, McSorley added: “Greater data insights and enhanced compliance across multiple markets with a common, advanced hosted recording service enables our business customers to expand and improve customer trust and loyalty with their customers.”

Vodafone operates fixed and mobile networks in 21 countries, partners with mobile networks in a further 48 and, as of June 2022, has 300m mobile customers, 28m fixed broadband users and 22m TV customers.

Together the two firms have developed a tight co-engineering relationship utilising cross-company teams. Vodafone and Dubber have been planning and creating next-generation recordings with a view to full automation and self-service in the cloud.

For the immediate future, Vodafone choosing Dubber will mean implementing personalised services and offering a better customer experience with a single view of conversations with end users.

McGovern elaborated: “Dubber is about cost benefits, technology advantage and speed of provisioning, and this will enable Vodafone to expand its existing recording subscriber base to a broader range of businesses. The calls across the Vodafone network contain an enormous amount of content, and deployment of the Dubber platform will enable an expansive range of differentiated products and services.”

Earlier this month, AIM-listed UCaaS supplier Gamma signed Dubber to launch recording and AI solutions for Microsoft Teams. Back in August, NUWAVE announced it was integrating Dubber’s Unified Conversational Recording (UCR) and voice data services into its iPILOT programme, again for availability with Teams.

Vodafone’s customer base is migrating to an enhanced service on the Dubber platform. Both firms will be looking to discover new services Dubber can provide for customers of the multinational telecoms company.

McGovern concluded: “Our initiative with Vodafone will deliver accretive revenue for Dubber and a larger addressable market. We look forward to extending our relationship with Vodafone into the future with a platform that will evolve and deliver greater value into the Vodafone network.”

 

 

 

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