Zoom Back Up Following Short Outage

Thousands affected by Zoom’s app going down 

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Zoom Back Up Following Short Outage
Unified CommunicationsLatest News

Published: June 21, 2022

James Stephen

Technology Journalist

Zoom is now back up and running following a short outage which left thousands of users unable to join video conferences. 

At 15:36 BST, Zoom published a note saying it had received reports of users being unable to access the Zoom Web Portal. Eleven minutes later, at 15:59, Zoom posted a second note which said it had resolved the issue causing some users problems accessing the Web Portal. 

According to the website Down Detector, issues were being reported from 15:00 BST. If this is correct, Zoom’s total downtime would have amounted to around one hour. 

The outages were not reportedly limited to the United Kingdom. Issues were also reported in the U.S. and Canada. 

Zoom has not explained the cause of the outages on its Zoom Service Status page and all its services are now listed as operational. 

The company does provide announcements about scheduled maintenance, some of which it warns may affect its service. 

The next planned maintenance is to Zoom Phone in the Sydney Data Centre. Zoom explains: “Zoom Phone users registered to the Sydney data center will be automatically registered in an alternative data center when change starts at 12AM AEST on 6/25/22 (7AM PDT 6/24/22). 

“During the maintenance window from 12AM – 6AM AEST on 6/25/22 (7AM – 1PM PDT 6/24/22), a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.” 

Outages cannot always be predicted, however, and today’s outage comes at an already difficult time for British people who are facing heavily-reduced transport options due to train strikes throughout the week. 

Businesses being pushed into using video conferencing as an alternative to travelling for meetings may have had to endure this extra mishap. 

The Centre for Economics and Business Research (CEBR) has estimated that the train strikes could cost almost £100m, with London taking the brunt of the financial burden.

 

 

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