ContactOne’s multi-channel contact centre platform underpins our belief that true omnichannel engagements create successful conversations. The solution enables business-to-consumer and business-to-business organisations to engage with customers via their media of choice.
Contact centres have different needs which is why our platform is fully customisable enabling users to tailor the product to meet their specific requirements for each media type along with support for PCI, CRM integration, branding and reporting of management information.
An easy-to-use agent interface with consistent engagement across all media, sophisticated routing and a blended, universal queue makes it easier to upskill agents whether this is working with a different media or handling more challenging conversations.
- Cloud Contact Centre
- Omnichannel Solutions
- PCI Payment Solutions
- Advanced CSAT Surveys
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