the glossary
The jargon, decoded
This industry speaks in acronyms. We translate — in the articles, where terms get a dotted underline, and here, where every definition lives in plain English.
consultation counts are public · the jargon readers look up most gets rewritten out of the coveragethe jargonthe acronyms and the terms of art
Agentic1,691 consulted
AI that takes actions, not just answers questions.CCaaS1,288 consulted
Contact Center as a Service: the customer-facing sibling of UCaaS.CPaaS965 consulted
Communications Platform as a Service: comms features for developers, via APIs.eSIM734 consulted
A SIM card that's software: provisioned over the air, no tray, no visit.HCM578 consulted
Human Capital Management: the platforms that run the people side of the business.intent data512 consulted
Signals about what buyers are researching, before they talk to anyone.interoperability1,457 consulted
Different vendors' kit working in each other's meetings. Now table stakes.PBX1,102 consulted
Private Branch Exchange: the on-premises phone system the cloud is replacing.sovereign cloud445 consulted
Cloud services guaranteed to stay inside one jurisdiction's borders and laws.UCaaS1,842 consulted
Unified Communications as a Service: calls, meetings, and messaging from the cloud.XR689 consulted
Extended reality: the umbrella for VR, AR, and everything between.names to knowthe products and brands that keep coming up
Copilot1,523 consulted
Microsoft's AI assistant brand, woven through 365, Teams, and Windows.Fable 5635 consulted
The Anthropic model whose withdrawal and return became a supply-chain lesson.Gemini Spark812 consulted
Google's desktop AI agent, newly arrived on the Mac.Techtelligence891 consulted
UC Today's intelligence layer: signal-powered, expert-validated.