Latest News
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Out Loud: UC Awards 2018 – Security is Critical for Cloud Services with Tollring
As part of our 2018 UC Awards we speak to award nominee Tollring about how their 2018 has developed and their plans for 2019.
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Out Loud: UC Awards 2018 – 43 Billion Minutes with Zoom
As part of our 2018 UC Awards we speak to award nominee Zoom Video Communications about how their 2018 has developed and their plans for 2019.
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Out Loud: UC Awards 2018 – The Customer is the Key with Five9
As part of our 2018 UC Awards we speak to award nominee Five9 about how their 2018 has developed and their plans for 2019.
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Bridging the Gap Between Past and Future with Hybrid Comms
I had a chance to sit down with Xavier Martin, VP, Market Development, Communications Business Division at ALE, to discuss the “Hybrid” trend. More
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Is TAPI Still Relevant in the Modern Age of UC?
Mondago have been working to help customers with TAPI for decades and so we wanted to find out if and how it is still being used today. More
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Effective Collaboration is Key to Providing the Best Customer Experiences
Avaya have a unique view throughout an organisation’s communication systems, and they explain that effective collaboration is crucial in providing exceptional CX. More
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Microsoft Teams – eDiscovery Services for Meetings/Calling
In a blog post, Microsoft announced that as of July this year, Microsoft Teams will now support eDiscovery features for meeting and calling. More
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With a Little Help from Your Friends: The Rise of Collaboration in 2018
Pushed forward by the rise of remote working and Cloud technology, collaborative tools are quickly becoming an integral part of how we organise and engage in work. More
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Contact Centre Technology Track – Your Customer Contact Options
Check out the Contact Centre Technology Track for September – all you need to know about customer contact solutions. More
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Meet the Judges – UC Awards 2018
We have pleasure in announcing the judges for UC Awards 2018. View their profiles here. Tim Banting, Dave Michels, Blair Pleasant, Matthew Townend. More
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Vonage to Acquire CCaaS Leader NewVoiceMedia for $350M
Together, Vonage and NewVoiceMedia will be addressing a total addressable market that is expected to grow 60% over the next four years. More
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Alexa: Your Personal Shopper? Maybe Not
Will voice search really transform our online shopping experiences? The results are mixed according to latest studies. More
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Evaluating NEVA – A True Differentiator for Modern Businesses?
The first ever virtual assistant for employees, NEVA by workforce solutions major NICE, hopes to take on daily workplace scenarios and make professional lives easier. More
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Marks & Spencer Enhances CX with Rant & Rave
Rant & Rave, the leader in real-time customer engagement technology today announces a partnership with Marks & Spencer (M&S) to enable an easier process of capturing feedback from customers. More
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Half of UK Employees Feel Work-from-Home Guilt
Research into remote working from LogMeIn, announced today, suggests almost half (46 per cent) of the workforce feel the need to combat a perception that working from home is less productive. More
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Unboxing Cortana – Does it Work for your Business Needs?
We all know about Cortana, the Microsoft-backed player in a battle between Alexa, Siri, Bixby, and all the rest. Now, it’s plugged into the MS productivity suite. More
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How Disruptive is Amazon Connect?
Leading managed services company, Connect Managed Services spoke to us about their partnership with Amazon and the innovative Amazon Connect Service.
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Modality Systems Teams Accelerator – Implement Collaboration Fast
Modality Systems, will be launching their new Teams Accelerator suite of services for Microsoft Teams at Microsoft Ignite, 24-28 September 2018 in Orlando, Florida. More
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Cavell Group Launch Cloud Comms European Roadshow
The Cavell Group is pleased to announce the upcoming edition of the Cloud Comms Summit series, the European Roadshow brought to you in Paris and Madrid this November. More
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Smarter, Sharper, and People-Savvy: Why Amazon Lex is a Game-Changer
Built for seamless integration with the impressive AWS Suite, Amazon Lex could be a powerful tool. But here’s the catch – it’s not an easy-to-deploy chatbot. More
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Masergy’s New Whitepaper Explores Contact Centre Trends
Masergy’s latest whitepaper explores how today’s contact centres measure and improve agent performance in the age of customer experience. More
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Red Box Appoints Alison Young as Chief Operating Officer
Red Box, a leading global provider of cloud and premises-based voice capture solutions, has today announced the appointment of Alison Young as Chief Operating Officer. More
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Implementing Effective CX Strategies in the Contact Centre
Customers are increasingly at the forefront of business decision making, and subsequently organisations are prioritising the cultivation of positive brand experiences. More
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PGi Introduces GlobalMeet Webinar and GlobalMeet Webcast
PGi, the world’s largest dedicated provider of collaboration solutions, has announced it has launched new and updated webinar and webcasting capabilities under the GlobalMeet brand name. More
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The Best Plantronics Headsets for Contact Centres 2018
The right headset delivers efficiency and productivity to your workforce, by giving them a comfortable way to engage in immersive conversations. More
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NewVoiceMedia in Top 100 Cloud Companies – Forbes
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, has for the third consecutive year been named in the Forbes 2018 Cloud 100. More
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Reading Between the Lines: Speech Analytics in the Contact Centre
As one of the most exciting and quickly-evolving trends in customer experience, speech analytics could be the next big thing for the contact centre. More
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Mitel Discusses the Decision to Reduce Their Distribution Network
Mitel recently slashed their distribution network to over 60 to a max of only 20 distributors, calling previous partners no longer “mutually relevant.” More
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Avaya Converges UC & CC Solutions at GITEX 2018
Avaya will demonstrate several industry-first platforms that unify UC and CC to drive holistic and impactful customer and employee experiences incorporating cutting-edge technologies. More
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Qumu adds Strategic Partners to Expand Video Platform Footprint
Qumu has announced the signing of new strategic partnership agreements with AVI Systems, Genesis Integration and Whitlock. More
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IPC Expands GreenKey Partnership with Financial Markets Software
IPC and GreenKey Technologies have announced they have expanded their partnership, entering into a new co-development agreement. More
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