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Personalise your experienceAI and ML have a lot to offer in call volume reduction, IMHO, even just in the form of automated FAQs. Done well, they're great, done badly - very annoying!
09:14, 14 Feb 2019[…] What are Chatbots and Why are They Becoming so Popular? […]
04:13, 13 Feb 2019
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Zero Touch Provisioning on the Rise
I say "bring it on!" - if it can be automated, it should be. Doing necessary but dreary and repetitive tasks when provisioning systems is just dull and frankly, it should be unnecc…
10:35, 14 Feb 2019