Latest News
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Out Loud: UC Awards 2018 – Enhanced Data Analytics to Come from Spearline
As part of our 2018 UC Awards we speak to award nominee Spearline about their last 12 months, and their plans for 2019. More
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Out Loud: UC Awards 2018 – A Year in the Life Of Ribbon Communications
As part of our 2018 UC Awards we speak to award nominee Ribbon Communications about their last 12 months, and their plans for 2019. More
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Avaya Launch Public Cloud Offering in Europe
Avaya is set to launch the Avaya Communications Cloud, the company’s first public cloud-based solution to be made available outside of the United States. More
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VoIPstudio Review: A Cloud Phone System with a 5 Star Trustpilot Rating
We explore the capabilities of VoIPstudio, an award-winning business VoIP solution offering state-of-the-art communication through the cloud. More
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Out Loud: UC Awards 2018 – Advanced Collaboration with Oblong
As part of our 2018 UC Awards we speak to award nominee Oblong Industries about their last 12 months, and their plans for 2019. More
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Out Loud: “The Future is Here” Avaya and Formation Tech at GITEX 2018
Avaya and Formation Tech join the podcast to discuss their attendance at the GITEX 2018 event in Dubai. More
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Out Loud: UC Awards 2018 – Video Comms Takes Centre Stage with SilexPro
As part of our 2018 UC Awards we speak to award nominee SilexPro about their last 12 months, and their plans for 2019.
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Out Loud: UC Awards 2018 – 8×8: “Greater Insights, Context, Automation & Efficiency”
As part of our 2018 UC Awards we speak to award nominee 8×8 about their 2018, and their plans for 2019. More
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There’s Margin in Music with Audio Productions
We caught up with leaders in audio marketing strategies, Audio Productions, to discuss the current marketplace for music on hold solutions. More
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Out Loud: How Flexible is Twilio Flex? We Find Out With AMC Technology
Anthony Uliano, CTO and Founder of AMC, joins Patrick on the podcast to discuss Twilio Flex and its unique approach to contact centre provision. More
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Out Loud: UC Awards 2018 – More Software in 2019 from Logitech
As part of our 2018 UC Awards we speak to award nominee Logitech about their 2018, and their plans for 2019. More
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Exploring the Internet of Things: IoT in UC&C
One of the most inspiring terms for the enterprise right now, is the concept of the “Internet of Things”, where countless devices are connected & collaborating through an internet connection. More
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Download our New UC&C Smart Guide
The way we connect is changing. What does UC&C bring to the digital workforce? Read our latest Unified Communications & Collaboration Smart Guide. More
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IP Endpoints & Accessories – Technology Track
Our October series on IP Endpoints and accessories will help you to decide which IP endpoints and accessories to deploy in YOUR organisation. More
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UC Awards 2018 WINNERS Announced
Come and meet the winners of our debut awards ceremony, the UC Awards 2018! Did your company make the top spot? More
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Pragma Continues to Outperform with Exceptional Growth
Channel-focused distribution company Pragma has seen exceptional growth over the last year, with increased sales and a new product marketing manager. More
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Cutting Edge Comms: Introducing Cisco Webex Edge
Leading Unified Communications vendor, Cisco, recently announced the arrival of their new Cisco Webex Edge set of services, intended to help companies save on bandwidth and PSTN costs. More
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Best IP Phones for Small Business
Ready to upgrade your small business with some excellent IP phones? Here are some insights to help you make the right choice. More
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Could High-Speed 5G Make Hologram Calls a Reality?
Ready for the rise of hologram calls? This sci-fi technology could become a reality sooner than you’d think. More
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Barry Tuffs Buys Majority Share In Atrium Telecom
Channel veteran, Barry Tuffs, returns to the channel after buying a majority stake in channel services provider Atrium Telecom. More
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Twilio Launches Global Super SIM for IoT Developers
Twilio launches new Internet of Things (IoT) solution that lets developers deploy devices with ease globally. More
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AudioCodes 405HD Review: Simple and Efficient Deskphone
Everything you need to know about the base level 405HD IP phone from Audio Codes, simple and cost-effective telephony for businesses. More
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Get More Work Done with Dialpad and Slack
Communications company Dialpad recently announced their integration with Slack, one of the world’s leading collaboration tools. More
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Brightlink Discusses the Rise of CPaaS and New Platform Features
We caught up with leading communications platform and technology company Brightlink to discuss the rise of CPaaS in their portfolio, and their new CX offerings. More
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Contact Centres in the Cloud: Fast-Forwarding to the Future of CCaaS
As the role of the contact centre continues to evolve, what will the cloud and CCaaS model bring to your business operations? More
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Faster, Smarter & Uber-Accurate: The Chatbot – Valued Contact Centre Agent
Contact centres spend the lion’s share of work efforts on answering the same questions, over and over again. What if this entire process could be automated? More
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Twilio’s New PCI Compliant Payments API
Twilio launches secure PCI complaint payment processing API in partnership with Stripe at the Twilio Signal Developer Confernece in San Francisco. More
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Twilio Announce General Availability of Flex Contact Center Solution
Twilio have announced that their Contact Centre solution, Flex, is to leave beta and go on general availability with new enhancements and new pricing. More
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These Days, Everyone is a Receptionist!
The role of the receptionist is going through some major changes. In large organisations, there is often still a strict division of roles, due to the more complex business structures. More
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The Best Plantronics Headsets for Contact Centres 2018
The right headset delivers efficiency and productivity to your workforce, by giving them a comfortable way to engage in immersive conversations. More
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Why Customer Experience is Broken and How You Can Fix It
The problem is that most companies are taking an inside-out approach, when they should be taking an outside-in view of their operations, says Enda Kenneally of West UC. More
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Twilio to Acquire Email API Platform, SendGrid
Twilio annouces a definitive agreement to acquire Email API platform Sendgrid to create industry leading customer communication platform. More
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StarLeaf Achieves Recognition in 2018 Gartner Meeting Solutions MQ
Collaboration tool company StarLeaf is celebrating its inclusion within the 2018 Gartner Magic Quadrant for Meeting Solutions. More
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GTT Expands Their Business with Access Point Acquisition
Leading cloud networking provider, GTT Communications, recently announced the acquisition of Access Point, a communication services business. More
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Say HELLO to the New Video Communication Device from Solaborate
Solaborate launches follow-up Video Collaboration solution that turns any TV into a powerful communication device using platforms such as MS Teams, Cisco Webex Teams and many more. More
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Intermedia Unite: A Partner-Focused UC Solution
We sat down with Intermedia, a leading provider of collaboration and cloud communications solutions, to discuss their business and new “Unite” solution. More
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