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Many organizations can point to growing AI use, but far fewer can show what that use has changed. In this interview, author Fahed Bizzari explains why leaders must move beyond experimentation, address the hidden work AI can create, and measure real business value.
Microsoft is funding deployments. Genesys is lending engineers. Five9 sells AI without a migration, Salesforce follows you into Teams and Zendesk prices each resolution. Five stories, one fight: who gets your AI into production, and who you'll struggle to leave afterward.
Anthropic’s Claude Meetings can turn live meeting discussions into plans, timelines, and action items. For enterprises, the opportunity is faster follow-through, but the central test remains unchanged: whether teams define ownership, access, and escalation clearly.
Josh Bersin Company EVP Amy Farner says AI is moving HR from answering questions to acting on workforce data. Her view of agentic HR by 2030 points to trusted content, faster skills development, and a CHRO with real-time visibility across the entire business, not just the org chart.
Workplace AI support is becoming a test of data quality, access controls and shared accountability. FirstDay Foundation’s Nishanth Sirikonda explains why IT teams should investigate the source material, permissions and systems behind an AI response before blaming the tool
As lighter smart glasses, spatial computing and artificial intelligence converge, enterprise buyers are reassessing extended reality not as a virtual-world bet, but as a practical interface for training, frontline work, remote expertise and real-time operational data
Enterprise AI is moving beyond chat-based assistance and into the systems where employees, content and customer conversations are managed. Zendesk, Box and Five9 show vendors competing to make agents useful in real workflows - without asking businesses to rebuild everything first.
Research led by the University of East Anglia found that eye-tracking signals in VR can identify changes in mental workload. Dr Jordan Tsigarides explains how the findings could support adaptive workplace XR training, while raising important questions around biometric-data governance
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