Unified Communications

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Special Report: Behind the X with 8×8

July 19, 2019

It’s a Game of Thrones…

July 19, 2019

Our New CPaaS Smart Guide is Here – Download it...

July 3, 2019

A Roadmap to Service Management Software

July 22, 2019

8×8 Enters Global CPaaS Market

July 19, 2019

Latest comments

NHS Health Advice Delivered by Amazon Alexa

There seems to be no end to the (voice search-related) abilities of Alexa - with particular benefits for those that are less able to use the web via more usual methods - there will…

14:05, 17 Jul 2019

Twilio to Dominate CPaaS in 2019

Questionable. Twilio is surely stronger in North America while Twilio competitors have a wider presence in Europe and other parts of the world. Apart from the location, there are s…

11:44, 15 Jul 2019


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Cognitive Collaboration and the New Webex

July 17, 2019

Poly’s Polycom Studio Review: Built for Big Ideas

July 8, 2019

Centile ISTRA – Simple Enterprise Collaboration

July 5, 2019

VoIPstudio to Add Screen and File Sharing

July 3, 2019

Angekis and Icron Deliver Incredible UC Video

July 3, 2019

Latest comments

Collaboration Platforms at Risk of Security Flaws

Ian, WebRTC would make this question moot. There would be no need to install anything, hence no need for a local web server and no security risk of this kind. I've written about…

16:42, 18 Jul 2019

Collaboration Platforms at Risk of Security Flaws

Good points made here. WebRTC could have avoided the issue? What do YOU think?

11:32, 18 Jul 2019

Contact Centre

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Genesys Strives to Make Agents Into Superheroes

July 18, 2019

Our Latest Contact Centre Buyer’s Guide is Out Now

July 3, 2019

Out Loud: The Inside Track on Xarios Dimensions

July 2, 2019
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The View from CCW: Humans & AI Team Up to Improve CX

July 17, 2019

UJET Reveals New Enhancements to Customer Support Platform

July 16, 2019

Latest comments

The View from CCW: Humans & AI Team Up to Improve CX

If you as a business don’t invest in chatbot technology, training and improvement then you must brace yourself and see your loyal customers departing from you and going towards a…

06:01, 17 Jul 2019

The Automatic Advantage: Automation in the Contact Centre

"automation tools like RPAs that handle small, everyday tasks help to ensure that your key employees have more time to respond to significant customer needs in a more focused way."…

20:21, 25 Jun 2019


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Jabra Celebrates New Partnership with Code Software

July 19, 2019

5G? We’re Not Ready!

July 15, 2019

Introducing Carrier-Grade IP Phones from Grandstream

July 4, 2019

Snom Introduces New Entry-Level Model

June 14, 2019

Sennheiser MB 360 UC Headset Review

June 13, 2019

Latest comments

Google Glass is Back and Ready for Business

I'd definitely like a pair of these...

15:14, 03 Jun 2019

VTech ErisStation VCS754 SIP Conference Phone Review

[…] thorough UC Today review of the VTech VCS754 praised the sound quality and flexibility of the wireless speakerphone […]

22:09, 20 Mar 2019