Great; I look forward to the Teams vs. Zoom comparison. Thanks!
15:51, 26 Jun 2019Thanks for the comment Robert and a good point made. We chose to compare the 2 products because of the sheer amount of organisations still on Skype for Business and the conundrum t…
13:52, 26 Jun 2019
"automation tools like RPAs that handle small, everyday tasks help to ensure that your key employees have more time to respond to significant customer needs in a more focused way."…
20:21, 25 Jun 2019Shouldn't we expect a company as young as Five9 in a market that's as under-penetrated as cloud contact center to have its "best year ever" every year for the next several years? …
18:11, 14 Jun 2019I'd definitely like a pair of these...
15:14, 03 Jun 2019[…] thorough UC Today review of the VTech VCS754 praised the sound quality and flexibility of the wireless speakerphone […]
22:09, 20 Mar 2019
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Twilio to Dominate CPaaS in 2019
Questionable. Twilio is surely stronger in North America while Twilio competitors have a wider presence in Europe and other parts of the world. Apart from the location, there are s…
11:44, 15 Jul 2019Should Chatbots be Sexless?
Great article Moshe. Personally, I think they should be selectable - what do you want, Mr (or Ms) Customer? I suspect it isn't about the female gender being seen as servile, just t…
10:27, 02 Jul 2019