Unified Communications

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Review: Yeastar Management Plane for Service Providers

February 15, 2019
Rebekah Carter

Introducing the UC Today Market Guide 2019

February 14, 2019
Rob Scott

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LogMeIn Named Leader by Aragon Research

February 18, 2019
Rebekah Carter

Ribbon: Market Share Leader for E-SBC

February 14, 2019
Rebekah Carter

Latest comments

Zero Touch Provisioning on the Rise

I say "bring it on!" - if it can be automated, it should be. Doing necessary but dreary and repetitive tasks when provisioning systems is just dull and frankly, it should be unnecc…

10:35, 14 Feb 2019

Collaboration

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Make Virtual Meetings Engaging for Remote Teams

February 18, 2019
Guest Blogger Guest Blogger

Out Loud: Cisco’s Cognitive Collaboration

February 15, 2019
Patrick Watson

Mattermost Enters The Collaboration Market

February 14, 2019
Dominic Kent Dominic Kent

Watch as the Microsoft Teams Podcast Returns!

February 8, 2019
Patrick Watson

Cisco Live EMEA 2019

February 4, 2019
Dominic Kent Dominic Kent

Contact Centre

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Mondago Reflects on 2018 and Plans for 2019

February 13, 2019
Rob Scott

Enghouse: Moving Contact Centres to MS Teams

February 12, 2019
Rob Scott

Cisco Transforms its Contact Centre Agent Experience

February 12, 2019
Rob Scott

The Call Centre: Service with a Smile vs Latest Tech

February 15, 2019
Guest Blogger Guest Blogger

Callware Acquisition Increases Sabio WFO Capabilities

February 11, 2019
Rebekah Carter

Latest comments

What are Chatbots and Why are They Becoming so Popular?

AI and ML have a lot to offer in call volume reduction, IMHO, even just in the form of automated FAQs. Done well, they're great, done badly - very annoying!

09:14, 14 Feb 2019

Endpoints

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Smart Tech Market Grows by 65% YTD

February 4, 2019
Rebekah Carter

Avaya: Headsets & The Future of Endpoints

February 1, 2019
Rob Scott

Communication Endpoints – Predictions for 2019

January 24, 2019
Rob Scott

Bang & Olufsen Welcome Snorre Kjesbu

January 22, 2019
Rebekah Carter

Snom & VTech Share Success Since Acquisition

January 10, 2019
Ian Taylor Ian Taylor