Latest News
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Pragma Sales Soar as Vendor Churn Hits the UK Comms Market
As Vendor Churn hits the market in the UK, Pragma discusses their ability to offer a differentiated service to partners.
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VoLTE, 5G, and XaaS – The Rise of Connectivity
The demand for greater connectivity solutions has grown more significant than ever. More
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Out Loud: Microsoft Teams on the Frontline
A special group discussion around Microsoft Teams forms today’s episode of Out Loud with the experts from Modality Systems. More
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Fortifying Your Contact Centre with NICE Real-Time Authentication
Keeping customers safe from threats without wasting their valuable time should be the number one priority for any modern contact centre. More
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AI in The Contact Centre: 5 Ways Bots Can Boost Business Performance
In the search for the ultimate customer experience, contact centres are constantly turning to new and disruptive technology. Here’s how AI could play its part. More
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CPaaS and the Age of Digital Engagement with ALE
We speak to Alcatel Lucent Enterprise about how companies can successfully implement CPaaS technology. More
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No Future for Lync Phone Edition (LPE) Devices with Microsoft Office 365
Following Microsoft’s announcement that LPE devices will not connect to Microsoft Teams or Office 365, what can you do to maintain your communication system? More
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WhatsApp Business Review: The Business App That’s Already Customer Approved
The WhatsApp Business app is here, and it comes with the perfect blend of easy-to-use accessibility and forward-thinking productivity features. More
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Call Analytics Series – Technology Track 2018
If you need to know about the technology, who’s in the market and what the benefits are for your Enterprise, you need the latest Technology Track for June – Call Analytics. More
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Grandstream Releases New IP Video Phone for Android
Grandstream, connecting the world since 2002 with award-winning SIP unified communication solutions, has announced a new member of its award-winning GXV series of IP video phones. More
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Vonage Adds Innovation and Value to Contact Centres with New Capabilities
Vonage has announced new global programmable contact centre capabilities through Nexmo, the Vonage API Platform, including split recording, real-time text-to-speech translation, onAnswer and WebRTC. More
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Avaya Welcomes Industry Veteran Dino Di Palma
Avaya recently announced that they would be hiring Dino Di Palma, a telecommunications industry veteran, as President for strategic partners and global accounts. More
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Microsoft Saves More than $120,000 per day in the Cloud
Microsoft reveals that cloud-based PBX and PSTN helps to save them over $120,000 per day with Skype for Business. More
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UberConference: Download-free Conferencing by Dialpad
UberConference by Dialpad is the simple and effective collaboration service from Dialpad, intended to make group meetings simpler for companies of all shapes and sizes. More
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Introducing Zinc: Communication Designed for the Deskless Worker
We get to know Zinc, a new company delivering communication and collaboration SaaS app for deskless workers. More
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End User Training Key to Unlocking Unified Communications Success
To get the most from your UC investment, training is an essential ingredient says John Brett, Technical Operations Manager at Nexus Open Systems. More
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Customer Contact Week Celebrates CX Success
UC Today attended Customer Contact Week 2018 to bring you all the latest news and updates from the world’s biggest customer focused event. More
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Audio Productions Amongst Nominees at Comms Business Awards 2018
A fantastic 18 months for Audio Productions has culminated in a nomination for one of the most prestigious industry accolades at the Comms Business Awards. More
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Accelerate Your Meeting Room Experience with Zoom
We give our opinion on the Zoom communications portfolio, and how it can enhance your business experience. More
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New WFO Suite for Avaya CC Advances Customer Engagement & Privacy
Avaya has this week introduced a new version of the Avaya Workforce Optimization suite, which improves service quality, operational and employee productivity and data privacy. More
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AI Powered Call Analytics: Let the Machines Do the Talking
How can Artificial Intelligence improve the call centre experience, and what is it already doing to transform the way we communicate? More
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Brexit Schmexit: Salesforce Makes $2.5 Billion Investment in UK
Amid concerns about Brexit and the changing economy, Salesforce recently announced their $2.5 billion investment into the UK over the next five years. More
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Out Loud: Solving the ‘Collaboration Problem’ with RingCentral
In today’s episode of Out Loud we discuss the collaboration landscape with RingCentral’s VP for collaboration Mike Pugh. More
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Avaya Cloud Now Available Through Telarus
Avaya today announced that Telarus is offering Avaya cloud unified communications (UC) and contact centre (CC) solutions through the Avaya Master Agent program. More
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West: 70% of Consumers Need More “Convenience” From Customer Service
According to West Unified Communications’ new study “Customer engagement – the road to 2020” – consumers need more from their customer service. More
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Measure and Manage Your Meeting Rooms with Polycom
Polycom’s most recent cloud-based solutions offer greater control and insight into the ever-evolving world of communication and collaboration. More
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FCS Makes First Awards of its Mark of Excellence to HighNet and NFON
In a double first, the FCS has awarded its new Mark of Excellence for Regulatory Compliance to HighNet and NFON. More
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Intermedia Chooses Bigleaf Networks as a Preferred Provider for SD-WAN
Leading provider of cloud collaboration and communication solutions, Intermedia, recently chose Bigleaf Networks as their preferred SD-WAN provider. More
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Pragma Announce Exciting New Partnership with Peach Technologies
Pragma annouces a new partnership with Peach Technologies, a provider of hosted telephony and on-premises telephone systems, delivering comms solutions to government & commercial businesses. More
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Crank Up Contact Centre Performance with Serenova
Serenova partners with Clearview to deliver a new performance management, agent engagement, and gamification solution for the contact centre. More
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New Microsoft Certified Yealink Skype for Business IP & Conference Phone
Yealink offers an IP Phone solution series, including the T41S, T42S, T46S, T48S and conference phone CP960, for Skype for Business and Office 365 More
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“The Year of Cloud Voice” says Gamma
I had the opportunity to speak with David Macfarlane from Gamma at UC EXPO, where we discussed the industry’s acceleration towards the cloud. More
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