Mitel Acquired by Rackspace Investor
Mitel has signed a definitive arrangement agreement to be acquired by an investor group led by affiliates of Searchlight Capital Partners, in an all-cash transaction valued at approximately $2 billion. More
Latest News
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UC&C: The Past, Present, and Future
With the market for UC&C predicted to triple in value to $96 billion over the next five years, we thought we’d review the UC market. More
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Evolving Your CX Strategy with NICE Nexidia Analytics
Buried amongst the thousands of customer interactions that pass through each contact centre on a daily basis is a pool of valuable information that can be used to deliver the perfect customer experience. More
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Are Samsung Exiting the Business Communications Market?
UC Today have discovered that Samsung may be withdrawing from the business communications market. More
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Cisco Scrap Spark for Webex Teams
Big news this week from Cisco as they announce Cisco Spark will be rebranded as Cisco Webex Teams. More
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Mid-Market Unified Communications & Collaboration – April 2018 Technology Track
If you need to know about the technology, who’s in the market and what the benefits are for your mid-market business, you need the latest April Technology Track. More
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Oak Releases New IVR Payment Solution to Make PCI Compliance Easy
Oak Innovation has launched PaymentAssist, an intelligent cloud IVR payment system that helps contact centres securely process card payments in line with PCI DSS regulations. More
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Leveraging Leadership: Serenova Brings New Hires to Their Executive Team
Leading CCaaS company and workforce optimisation company Serenova recently announced the arrival of two new executives in their team. More
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Move or Lose, Cloud Communications and UCaaS
UC Today hear from the CEO of VanillaIP Dave Dadds about the critical role cloud and UCaaS offerings are going to play within a partner’s tool box. More
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Microsoft Teams: Free vs Paid, which is Right for You?
Rumours suggest that there will be a free version of Microsoft Teams, but what does that mean for your business? More
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Discover Mid-Market Mobility: The Benefits of a Mobile Workforce
A report from the Economist Intelligence Unit discovered that 60% of employees feel that working with mobile technology helps to improve their business productivity. More
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ALE’s Trojan Horse: UCaaS & CPaaS on Your Terms
We spoke to Xavier Martin of Alcatel-Lucent Enterprise about the company’s approach to CPaaS and UCaaS for the digitally transforming world More
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Daisy Boosts Broadband Connections for SMBs with UK Gigabit Plan
Daisy recently became the supplier of a government-backed scheme to improve broadband connectivity for SMBs throughout the UK. More
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Nuvias Open New EMEA Headquarters
UC Today attend the opening of the new EMEA HQ for Nuivas Group.
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Out Loud: WFO Can Boost the Customer Experience – Ross Daniels, Calabrio
Out Loud speak to Ross Daniels VP of Strategic Platforms at Calabrio to find out how optimisation of CCaaS can boost customer service. More
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Genesys Messaging Takes a Bite out of Apple Business Chat Beta
Genesys recently announced the launch of their messaging app for Apple Business Chat, with a demo powered by their customer experience AI Kate. More
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Konftel Launches Their New Video Conferencing System in the UK
After a record-breaking year, Konftel is on track to launch their new collaboration solutions for video and audio conferencing in the UK. More
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Clearing the Cloudy Confusion: Three Things Businesses Still Get Wrong
The cloud has been used for years to foster collaboration by allowing users to access and share information from anywhere, and increasingly businesses are turning to cloud-base carriers. More
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Westcon 2019 Ski Incentive to Reward Peak Performing Partners
Westcon-Comstor, the leading value-added global distributor of security, unified communications, network infrastructure and more, has announced details of its 27th annual Westcon ski incentive. More
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Top 5 Avaya Posts from UC Today
A snapshot of our Top 5 Avaya posts from the team at UC Today. More
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Introducing “Spoke”: The Smarter Way to Manage Workplace Requests
Spoke recently announced that it’s service for managing workplace requests is now open to the public. Here’s what you can expect from the tool. More
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Digital Transformation and Unified Communications: Linking DX and UC
Why are Unified Communications so Important to Digital Transformation in the Mid-Market Space? More
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ProVu and Cisco to Host Exclusive Channel Events
ProVu is teaming up with leading manufacturer, Cisco next month to host two exclusive events aimed at ITSP partners. More
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WhatsApp and Facebook Put the Customer in Customer Experience
As standard, we expect voice, email and web chat as a service when purchasing Contact Centre software. But that is no longer enough. Realistically, was it ever enough? More
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Customised Communication with Avaya’s Mid-Market Offering
We spoke in an exclusive interview with Rick Wharton, the Sales Director of Avaya, about the company’s mid-market offering. More
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PYMNTS Voice Challenge Awards Semafone “Most Disruptive” Title
Semafone recently won the “Most Disruptive” category in the 2018 PYMENTS Voice Challenge with Amazon’s virtual assistant, Alexa. More
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Top 5 NICE Articles from UC Today
Our Top 5 NICE Articles to give you the low-down on what the Customer Experience experts are up to. More
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BlueJeans vs Zoom: Which Video Conferencing Should You Choose?
The meeting room environment is growing more complex, with new options for connectivity, when it comes to video, Zoom and BlueJeans lead the way. More
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Friction Between Metaswitch and GENBAND Over Patent Problems
A United States District Court jury recently found that Metaswitch networks has been infringing on 7 GENBAND patents. More
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