I say "bring it on!" - if it can be automated, it should be. Doing necessary but dreary and repetitive tasks when provisioning systems is just dull and frankly, it should be unnecc…10:35, 14 Feb 2019
I love my Team Collab, but couldn't survive without email - perhaps I'm just old!16:06, 12 Feb 2019
AI and ML have a lot to offer in call volume reduction, IMHO, even just in the form of automated FAQs. Done well, they're great, done badly - very annoying!09:14, 14 Feb 2019
[…] What are Chatbots and Why are They Becoming so Popular? […]04:13, 13 Feb 2019
[…] can read more at UC Today and […]11:38, 12 Feb 2019
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