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Artificial Intelligence
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Artificial Intelligence

Human and AI in Perfect Harmony: Contact Centre for the New Decade

October 23, 2019
Maya Middlemiss Maya Middlemiss

UC Trends 2020 – GM of Microsoft Teams on Collaboration Market

October 23, 2019
Avatar Patrick Watson

Five9: CCaaS – 5 Reasons to Migrate your Contact Centre

October 21, 2019
Guest Blogger Guest Blogger

Avaya’s New CCaaS Platform

October 21, 2019
Avatar Patrick Watson

Braze Review: The Platform You Need

October 19, 2019
Anwesha Roy Anwesha Roy

5G and SD-WAN will Unlock Communications’ True Potential

October 18, 2019
Avatar Rob Scott

Genesys Outlines Hyper-Personalised Experiences to Shape Future of Customer Service

October 18, 2019
Maya Middlemiss Maya Middlemiss

Kakapo Systems Release Call Back Queues

October 18, 2019
Moshe Beauford Moshe Beauford

UC Trends 2020: Customer Experience (CX) Roundtable

October 18, 2019
Avatar Rob Scott

UC Trends 2020 – UC Market Insights from RingCentral’s COO

October 18, 2019
Avatar Patrick Watson

CallMiner and Sitel Group Expand Partnership

October 17, 2019
Avatar Rebekah Carter

What is a Cognitive Contact Center?

October 17, 2019
Avatar Rebekah Carter

Five9 Aim for World CCaaS Domination

October 17, 2019
Avatar Patrick Watson

UC Trends 2020 – CCaaS Market Insights from Five9’s CEO

October 16, 2019
Avatar Patrick Watson

Creating Next-Gen Video Conferencing with AI

October 14, 2019
Avatar Rebekah Carter

Genesys PureCloud Review: Sleek UI

October 11, 2019
Anwesha Roy Anwesha Roy

The Back to Front Of Customer Experience

October 11, 2019
Avatar Patrick Watson

UC Trends 2020 – Head of Workplace by Facebook on Collaboration Market

October 11, 2019
Avatar Patrick Watson

UCaaS Trends 2020 Round Table: What’s Next for UCaaS?

October 10, 2019
Avatar Rob Scott

Facebook Portal Review: Does it Belong in Your Office?

October 10, 2019
Avatar Rebekah Carter
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