Digital Transformation
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Digital Transformation

Walking the Boards with Gamma: 2019 Roadshow

February 13, 2019
Patrick Watson

Avaya Shuffle the Pack with a New CFO

February 12, 2019
Patrick Watson

Talking Contact Centre Evolution with JCI

February 8, 2019
Rob Scott

Out Loud: RingCentral React to Gartner Ditching UC Quadrant

February 8, 2019
Patrick Watson

Metaswitch Introduces MaX UC Mobile Experience

February 6, 2019
Rebekah Carter

What are Chatbots and Why are They Becoming so Popular?

February 5, 2019
Rebekah Carter

Digital Transformation: Save Now – Pay Later?

February 5, 2019
Guest Blogger Guest Blogger

Cisco Live EMEA 2019

February 4, 2019
Dominic Kent Dominic Kent

Smart Tech Market Grows by 65% YTD

February 4, 2019
Rebekah Carter

Out Loud: Mobile Identity in CPaaS, with TeleSign

February 4, 2019
Patrick Watson

Avaya: Headsets & The Future of Endpoints

February 1, 2019
Rob Scott

All the UC Events in March: Fill Your Comms Calendar

February 1, 2019
Rebekah Carter

Essential Productivity Apps for Small Business 2019

February 1, 2019
Rebekah Carter

Avaya Engage & Innovation at the Edge

January 30, 2019
Rob Scott

Unified Communications – Predictions for 2019

January 23, 2019
Rob Scott

New ForgeServe Solution Available at ScanSource

January 23, 2019
Rebekah Carter

Avaya’s Portfolio gets a Makeover – meet Avaya Intelligent Xperiences

January 21, 2019
Rob Scott

Is UCaaS Still All About Features and Functionality?

January 21, 2019
Rob Scott

Voss UC Management Review: Voss-4-UC

January 18, 2019
Rebekah Carter

ISE 2019 – What Not to Miss

January 18, 2019
Rebekah Carter
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Latest comments

What are Chatbots and Why are They Becoming so Popular?

AI and ML have a lot to offer in call volume reduction, IMHO, even just in the form of automated FAQs. Done well, they're great, done badly - very annoying!

09:14, 14 Feb 2019

What are Chatbots and Why are They Becoming so Popular?

[…] What are Chatbots and Why are They Becoming so Popular? […]

04:13, 13 Feb 2019