In this UC Today interview, Marcus Law speaks with Soniya Bopache, SVP and GM of Arctera, about how AI-generated and AI-assisted content is reshaping communications compliance, supervision, and record keeping.
Soniya explains why AI is no longer just a productivity tool. From drafting emails and summarizing meetings to generating reports and shaping customer responses, AI is becoming an active participant in business workflows. That shift raises major questions for compliance, IT, and collaboration leaders, especially when AI prompts, recommendations, and outputs influence business decisions.
The discussion explores why organizations need end-to-end visibility across collaboration platforms and AI tools, why capture and retention are no longer enough, and how strong information governance can help accelerate AI adoption by building trust, transparency, and accountability from the start.
Watch the full interview to learn how leaders can prepare for AI-driven communications without increasing regulatory, legal, or security risk.
