It's been a busy few weeks in the headset and peripheral market with the news of the Plantronics Polycom acquisition but Danish competitors Jabra are giving them no time for breathing space. Last week they launched their brand new series of wireless headsets aimed at the professional end of the market, focusing on call quality, security and usability. Over 115,000 hours and four new patent registrations have been involved in the deployment of the new range.
UC Today were privileged enough to be given advanced access to the series and examine the range in full. The series consists of the Engage 65 and 75 available in both Mono, Stereo and as a convertible option. Designed to target the premium end of the market the Engage series packs in a host of features to ensure they are more than suitable for the most demanding enterprise environment. Bjorn Ekner, Jabra’s Senior Director for Product Marketing was available to tell us more about the new range and it's benefits.
"Our core business has always been to look after people who listen and talk to customers, and deliver value over the phone. What we see is calls are becoming more complex, customers are more informed, what we can do to help? We want to make sure they can reach out for information whilst on the call and make sure those calls are more secure than ever."
A new class of DECT wireless headsets the Engage range addresses a changing customer requirement from the perspective of Jabra. Jabra have identified a shift in customer habits where automation is replacing routine transactional calls. They maintain that human interaction will be more valued and used for business-critical calls such as complex enquiries or complaints, which require the highest standards of call quality to ensure customer satisfaction and effective resolution.
One of the consistent problems with DECT headsets has been connectivity in highly dense environments. This has previously limited the numbers of users within a given environment. The new Engage series are capable of connecting three times the number of operators within any given space.
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Engage 75 Stereo[/caption]
The series is also capable of impressive wireless range from its base station with distances of 150 metres possible. As well as the impressive range they incorporate noise-cancelling microphones and enhanced speakers to provide the most suitable audio quality even in the most demanding environments and verticals.
Bjorn Ekner, Senior Director for Product Marketing at Jabra[/caption]
