As a leading figure in the Information and Communications Technology (ICT) sector, NEC is a Japanese company that claims to use its expertise and advanced technology to create the ‘ICT-enabled society of tomorrow’ – but do their products live up to this statement?
In this article we shall be reviewing the one of the companies latest releases, NEC DT830CG, and discussing the features and benefits of this device and what areas of business it is most suited to.
Look and feel – would this phone suit your office?
Offering a colour LCD display that informs users of incoming caller information, the time and date and extension names, the immediately strikes us as a DT830CG is a stylish desk phone that is easy to navigate through and simple to configure. Offering 4 soft keys and 12 customisable line keys that can be configured to meet the needs of the user, this phone is a device built from improving speed and efficiency in the work place and it clearly shows in the design.
What can it do?
Alongside a range of customisable line keys, the DT830CG also allows users to access a wide range of applications designed to help improve efficiency and productivity and ensure that fantastic customer service is delivered during every call. Moreover, with features such as Voicemail, ACD and customer information integration, businesses are able to minimise operator and other overhead costs and increase scalability and flexibility by choosing a phone that allows users to log into any IP telephone anywhere on the business’s NEC network.
In addition, by utilising NEC's XML interface you can now push data through to the display of the telephone. For example; call stats, CRM data, corporate information and more.
What are our favourite bits?
We love how well the UC for Enterprise IP telephone integration allows DT830CG users to quickly gain access to all of the important contact information stored within the company’s directory directly from their phone. This way, time is no longer wasted searching for a number and can instead be applied to doing something more constructive that will be more beneficial to the business.
As well as this, this device also has a Bluetooth connection adapter installed that enables users to receive and place calls through either their smart device or desktop telephone for added mobility and a more unified comms experience. Bluetooth headset/handset support is also available for users who require free hands during telephone conversations i.e. teleworkers and call centre operators.
What didn’t we like?
