Martin Taylor
Co-Founder and Deputy CEO · Content Guru
13 stories · newest first
AI in Customer Experience: Taking the Contact Centre to the Next Level
Throughout 2023, the dominant focus in artificial intelligence discussions was often on theoretical and ethical considerations.
Linoy Doron · 25 Jan 2024
Big UC Update: Content Guru
Content Guru’s 2024 product roadmap shows what buyers can expect from new features in UC and customer experience.
Kieran Devlin · 22 Jan 2024
Transforming Mission-Critical CX: The Power of Content Guru’s storm® CCaaS Platform
In the ever-evolving landscape of cloud communications and contact centres, few companies can boast the level of reliability that Content Guru brings to…
Linoy Doron · 25 Oct 2023
How to Make Microsoft Teams Work with Your Contact Center
Why Microsoft Teams integration matters for contact centres: boost first-contact resolution with Content Guru, Microsoft-certified cloud contact centre tools an
Rebekah Carter · 27 Jul 2023
Machine Customers: The Intersection of IoT and Contact Centres
Machine customers could drive 20% of contact centre traffic by 2026. Published on UC Today, see how Content Guru, IoT, storm and NHS UK use cases matter.
Linoy Doron · 24 Jul 2023
UC Round Table: UC in the Hybrid Workplace
Hybrid work is pushing UC to the cloud, with Microsoft Teams, UCaaS and cloud-native integration shaping strategy. Published on UC Today.
Jonny Wills · 10 Jan 2023
UC Trends 2022: Innovation Round Table
Why hybrid work and better CX matter: Zoom, Talkdesk, Aircall, Bandwidth, BlueJeans and Content Guru on UC trends, integrations and hybrid events. Published on
Rebekah Carter · 5 Nov 2021
Content Guru Appoints New German Manager
Content Guru appoints Thomas Vogel as Germany Country Manager, strengthening CCaaS growth in DACH. Published on UC Today.
Rebekah Carter · 30 Mar 2021
UC Summit Round Up, Week Three: Customer Experience
We've already covered weeks one and two of UC Today's Virtual UC Summit 2021 .
Ian Taylor · 16 Feb 2021
UC Summit 2021 is Open!
The virtual doors at UC Summit opened today at 10am for the start of an enhanced three-week virtual experience.
David Dungay · 25 Jan 2021
Content Guru Using AI to Enhance Communication Channels
Content Guru shows how AI, NLP and speech recognition can improve contact centres, CRM routing and omni-channel customer service.
Joshua Felder · 20 Jan 2021
The Rise of the Video Call: How COVID-19 has Changed the Way we Collaborate
Martin Taylor, Deputy CEO and Co-founder of Content Guru speaks to UC Today about how a unified communications (UC) and contact center as a service (CCaaS) solution keeps operations effective throughout COVID-19
Joshua Felder · 6 Nov 2020
Security, Regulations and Compliance Round Table 2020
Experts from CallCabinet, Content Guru, Fonative, Intrado and Theta Lake explain why GDPR, E911, PCI and remote work security matter.
Rebekah Carter · 19 Aug 2020