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InterviewProductivity AI17 Mar 2026 · 1 min read

Beyond the Hype: RingCentral's AI Strategy with Carson Hostetter

Why RingCentral’s AI strategy matters: Carson Hostetter explains context-led AI, a growing product portfolio and customer results, published on UC Today.

Marcus Law

View on YouTube.

Marcus Law sits down with Carson Hostetter, EVP & General Manager of AI at RingCentral, to find out how RingCentral has built a growing AI product portfolio, why context is the key to successful AI deployment, and how real customers — including a Colorado mental health clinic now serving 60% more patients — are seeing transformative results.

They also dig into the big question on everyone's mind: is AI replacing jobs or augmenting them? Carson gives his honest take, drawing on over 25 years in the UC space from Nortel and Avaya through to leading RingCentral's AI business today.

Whether you're exploring AI for your organisation or already on the journey, this is a conversation worth watching.

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