It has become the iconic image of the call centre - the agent wearing a headset with an integrated microphone arm.
Headsets were introduced to save telephone operators having to constantly pick up a handset, freeing both hands to carry out other tasks, such as typing. The arrival of the headset no doubt also saved agents from the considerable discomfort of having to hold a telephone to their ear all day.
These core principles - convenience and comfort - were certainly what Sennheiser had in mind when designing its Circle SC230 headset model. Describing it as a working tool for all day performance, the German vendor bills the SC230 as a reliable option which can be used in all sorts of environments without becoming a drag for the wearer.
What can it do?
The Sennheiser Circle SC230 is a single-sided wired headset designed to provide maximum comfort for long shifts in the contact centre. The earpiece uses Sennheiser’s trademarked CircleFlex dual-hinge system to mould to the shape of the user’s ear and offer flexibility when they move. It also includes a soft acoustic foam covering, and grooved headband adjustment for finding the perfect fit.
As well as the comfort of the fit, ear protection is essential for a headset, and the SC230 makes use of Sennheiser’s ActiveGard technology to prevent sudden loud spikes in audio coming from the speaker, minimising the risks of ear damage.
The speakers themselves make use of wideband sound transmission to create a more natural listening experience, improving intelligibility during calls by countering the effect of having the speaker so close to your ear. The microphones, meanwhile, use noise cancelling technology to reduce background noise from the office being picked up on the other end of the line.
