GoTo CX Complete: Is GoTo Building the SMB AI-Powered UC+CC Layer Before Rivals Catch Up?
GoTo CX Complete promises companies a UCaaS and CCaaS layer that can evaluate 100% of interactions. Here's what buyers need to know.
Rebekah Carter · 13 Aug 2026
Microsoft Teams Is Getting a Dedicated Meeting Recap App This Month. Here's What IT Teams Need to Do Before It Arrives.
Teams gets a dedicated Meeting Recap app this month alongside Video Recap and AI recap without transcript. Here's what IT teams need to review before it rolls out.
Marcus Law · 15 Jun 2026
Microsoft Enhances Teams Calling Security to Block Brand Impersonation
Microsoft is introducing new safeguards in Teams Calling to detect and flag potential brand impersonation in real time, aiming to curb voice-based social engineering attacks without adding administrative overhead
Kristian McCann · 6 May 2026
The Great Migration Resource Drain: Is Your Team Ready for the 2026 Crunch?
Why the 2026 migration crunch matters: Gamma says PSTN switch-off, price rises and multi-vendor UC estates are straining channel margins. Published on UC Today.
Kieran Devlin · 13 Apr 2026
The Operational Trap: Why UC Migration is No Longer a DIY Job with Gamma
Why UC migration is no longer DIY: Gamma and UC Today show MSPs how managed GammaEdge Migrate reduces PSTN switch-off risk, multi-vendor strain and margin press
Kieran Devlin · 8 Apr 2026
RingCentral's Carson Hostetter on the AI Strategy That's Actually Moving the Needle
UC Today sits down with RingCentral's Carson Hostetter to break down the RingCentral AI strategy driving real customer results.
Marcus Law · 17 Mar 2026
How Brinks Secured Its Global Communications with a 60-Day Webex Calling Migration
How Brinks migrated 220 branches from legacy UCM to Webex Calling in just 60 days without dropping a single call.
Marcus Law · 17 Mar 2026
Mitel Aims to Empower Frontline Worker Communications With New Verticals Portfolio
Mitel has expanded its vertical portfolio with AI-enabled communications solutions designed for healthcare and industrial safety.
Kieran Devlin · 5 Mar 2026
The PSTN Switch-Off: Why it's a £1.83 Billion Opportunity for Channel Partners
BT Wholesale’s Gavin Jones explains how the UK’s delayed PSTN switch-off, paired with rising demand for integrated cloud voice, Teams, and AI, is creating a compressed opportunity for channel partners.
Kristian McCann · 26 Feb 2026
Cutting Costs, Not Corners: How AT&T Cloud Voice Is Reshaping the Modern Enterprise
In 2026, the mandate I’m seeing for IT leaders is paradoxically simple yet incredibly difficult: innovate faster, but spend less.
Rob Scott · 25 Feb 2026
Cloud Voice Isn’t Enough: How The PSTN Switch-Off Exposes Comms Hygiene Gaps
Strong communications hygiene — networks, governance, and day-two discipline — is now critical to avoid disruption.
Christopher Carey · 19 Feb 2026
The Anatomy of a Perfect Migration With Gamma Edge Migrate: A Blueprint for the Channel
Gamma Edge Migrate helps channel partners cut PSTN switch-off risk with audit, porting, aftercare and Openreach support.
Kieran Devlin · 17 Feb 2026
Evaluating ITSM vs Observability Tools for UC: Which One Is Right For You?
Compare ITSM vs observability tools for UC, plus connectivity tool evaluation tips to improve call reliability, support speed, and QoE.
Sean Nolan · 15 Feb 2026
The Need-to-Read Industry Reports on Service Management & Connectivity
A curated reading list of 2026 ITSM reports, enterprise connectivity research, and UC reliability reports to support buying committees.
Sean Nolan · 15 Feb 2026
The Last-Mile Trap: The Devices Risking Your PSTN Switch-Off Readiness
Enterprises are migrating their PBX systems successfully, but failing on the forgotten endpoints that are left unaccounted or budgeted for.
Kristian McCann · 12 Feb 2026
The PSTN Switch-off: The Hidden Life-Safety Crisis in Cloud Voice
As the PSTN switch-off accelerates, cloud voice creates safety risks. Here's why "healthy" networks fail 911 and how to engineer resilience.
Kieran Devlin · 5 Feb 2026
Liberating Legacy Lines: How to Cut POTS Costs and Escape Its Fading Reliability
Cut POTS costs and keep legacy alarms, elevators and desk phones running with Tango Networks’ Tango Extend over VoLTE, SIM and Ethernet. Published on UC Today.
Kristian McCann · 4 Feb 2026
Redundancy Without Waste: The Smarter UCaaS and POTS-Dependent Devices Backup Strategy
Learn how Tango Networks’ Mobile Network as a Service can replace dual UC platforms and POTS lines for cheaper continuity.
Kristian McCann · 28 Jan 2026
Are Your Unified Communications Tools Secure Enough? 10 Security Risks IT Leaders Must Address
Explore UC security, VoIP security, and UCaaS security best practices for safeguarding cloud communications and video conferencing.
Thomas Walker · 24 Jan 2026
How Gamma's PhoneLine+ Solves Channel Partners' PSTN Problem For Micro-Businesses
Gamma’s PhoneLine+ helps channel partners solve the PSTN switch-off for micro-businesses with VoIP, IVR, SMS, WhatsApp and eSIM.
Kieran Devlin · 19 Jan 2026
Cloud Connections 2026: Your Complete Event Guide for Cloud Communications Leaders
Heading to Cloud Connections 2026? Get the complete guide to agenda highlights, AI strategies, and networking tips for cloud leaders in Delray Beach.
Marcus Law · 8 Jan 2026
IT Leadership Interview: Is Voice About to Become the Operating System of Work?
Jabra’s Paul Sephton explains how trust, productivity and human-centred tech will reshape the workplace by 2026.
Christopher Carey · 30 Dec 2025
Microsoft Teams Phone PSTN Users Surges to 26 Million, up 30% in 20 Months
Microsoft Teams Phone hits 26 million PSTN users—up 30% since April—yet penetration remains just 6%.
Kristian McCann · 23 Dec 2025
UniVoIP Clinches Microsoft’s Calling for Teams Advanced Specialization, Turning Teams into a True Phone System
UniVoIP’s Microsoft Calling for Teams advanced specialization shows how enterprises can strengthen their UC strategy.
Kieran Devlin · 1 Dec 2025
Deskless, Not Disconnected: How to Boost Productivity for Frontline Staff
Workvivo and Tango Networks show why deskless workers need compliant mobile comms, eSIM and UC integration with Teams and Webex.
Kristian McCann · 19 Nov 2025
The Voice Layer in the Age of AI: Why Speech Still Matters
Voice is becoming a key AI layer for hybrid work, as Dstny Call2Teams links PBX and Microsoft Teams for richer speech insights. Published on UC Today.
Christopher Carey · 3 Nov 2025
How GammaUCX Transforms Migration for IT Leaders—and Ends the Number Porting Nightmare
GammaUCX uses self-serve automation to end number porting pain for UCaaS and CCaaS migrations, with Teams, Webex and Genesys.
Kieran Devlin · 29 Oct 2025
Vonage Unveils AI-Powered Fraud Detection and Identity Insights for Salesforce Contact Centers
Vonage launches AI-powered Identity Insights and Fraud Detection for Salesforce contact centers, helping agents prevent fraud, verify customers, and boost CX.
Christopher Carey · 20 Oct 2025
From Analog to IP: Strategies to Make Your Migration Successful
Learn how to move from PSTN and ISDN to IP with Algo audits, failover, open standards and phased migration.
Kristian McCann · 13 Oct 2025
Gamma UCX: Simplifying UC Number Porting with Self-Serve Innovation
Gamma UCX simplifies number porting with self-serve control for Microsoft Teams, Webex and Zoom across Europe.
Kieran Devlin · 7 Oct 2025
The UK PSTN Switch-Off: Why an Audit Is Essential for Getting Migrations Right
UK businesses need audit-first PSTN migration to spot hidden dependencies in alarms, door entry, payment terminals and SIP IP systems. Published on UC Today.
Kristian McCann · 2 Oct 2025
BT Wholesale Launch Operator Connect via AppSource: What It Means for the Channel
BT Wholesale’s Operator Connect via Microsoft AppSource opens Teams voice to channel partners, easing PSTN switch-off migration and revenue growth. Published on
Kristian McCann · 23 Sept 2025
Fast-Track Teams Calling: How Dstny’s Call2Teams is Simplifying Voice Integration for Service Providers
Discover how Dstny's Call2Teams simplifies Teams voice integration for service providers with faster onboarding and scalable direct routing.
Christopher Carey · 29 Aug 2025
The Hidden Cost of Bad Calls: AI + Collaboration Demands Voice Clarity
Bad voice quality can undermine Copilot, chatbots and AI meeting assistants; UC Today explains why voice clarity, AT&T and Techtelligence now matter.
Rob Scott · 13 Aug 2025
Microsoft Teams Security Solutions: The Security & Compliance Vendors Keeping Comms Safe
Microsoft Teams security matters because chats, calls and meetings need DLP, eDiscovery and monitoring. Meet vendors like Theta Lake, CallCabinet and ASC Techno
Rebekah Carter · 10 Aug 2025
Mitel Patches Critical Security Flaws: What IT Leaders Need to Know Now
While there are no reports of these flaws being actively exploited, if left unpatched, they could open the door to serious breaches.
Christopher Carey · 28 Jul 2025
Martyn's Law: How IP Endpoints Enable the Scalability Needed for Safety Compliance
Martyn’s Law makes IP endpoints vital for venue safety compliance, with Algo, Microsoft Teams and Zoom enabling scalable mass notification. Published on UC Toda
Kristian McCann · 16 Jul 2025
Meeting Alyssa's Law: Why IP-Based Solutions are Crucial for School Emergency Communication
Why Alyssa’s Law makes IP-based panic alert systems vital for schools. Published on UC Today, explore Algo adapters, IP speakers and compliance.
Kristian McCann · 15 Jul 2025
AI Won’t Save You If Nobody Can Hear You: The Voice Quality Crisis in Enterprise Collaboration
Poor voice quality can break AI transcriptions and Copilot insights; AT&T says enterprise voice prioritisation, Teams Phone and contact centre networks matter.
Rob Scott · 14 Jul 2025
Smart WFM: CI for Real-Time Employee Engagement
Why workplace buyers should care: Smart WFM with AI and Conversational Intelligence helps Broadvoice spot burnout, improve forecasting and scheduling. Published
Rebekah Carter · 14 Jul 2025
The Top Microsoft Teams Operator Connect Partners Driving Voice Forward
The top Microsoft Teams Operator Connect partners simplify PSTN, calling and mobile in Teams for faster, reliable voice.
Rebekah Carter · 10 Jul 2025
The Unified Communications Market Boom: Stats, Trends, and Leading Vendors
The UC market is booming as Microsoft, Zoom, Google and Cisco add AI to UCaaS, hybrid cloud and telephony.
Rebekah Carter · 10 Jul 2025
The Top Session Border Controller Vendors in 2025: Securing Your Enterprise Voice
This guide explains why SBC choice affects Teams, SIP and compliance, with AudioCodes, Ribbon, TelcoBridges and Oracle.
Rebekah Carter · 1 Jul 2025
Top SIP Trunk Providers 2025: Power Your Global Cloud Voice Strategy
Moving past ISDN isn’t just about avoiding legacy shutdowns. Today’s top SIP trunk providers and cloud voice enablers are more than just connectivity…
Rebekah Carter · 29 Jun 2025
The Top UC Endpoints & Devices: Transforming Collaboration and Communication
Why workplace buyers need better UC endpoints: Jabra, Poly, Yealink, Avaya and Mitel devices for Teams, Zoom and Webex, published on UC Today.
Rebekah Carter · 28 Jun 2025
The Top Hybrid Meeting Platforms for 2025: Your Shortcut to Smarter Collaboration
Hybrid meetings now shape collaboration, so buyers need the right platform. Published on UC Today, compare Microsoft Teams, Slack, Zoom, RingCentral and Cisco W
Rebekah Carter · 27 Jun 2025
The Top CPaaS Providers for Next-Gen Communications Flexibility
Compare top CPaaS providers as enterprise buyers weigh SMS, voice, video and APIs from AWS, Twilio, Vonage and Infobip.
Rebekah Carter · 26 Jun 2025
The Best UC Platforms for 2025: The Definitive Enterprise Buyer’s Map
Why it matters: 2025 UC buys now mean AI, security and hybrid work fit. Published on UC Today, compare 8x8, Avaya, Webex, Dialpad, Microsoft Teams, Zoom and mor
Rebekah Carter · 23 Jun 2025
Top UCaaS Providers for 2025: Who’s Leading the Future of Work?
It wasn’t that long ago that unified communications meant a patchwork of systems bolted together: one platform for calls, another for video, a few more…
Rebekah Carter · 22 Jun 2025
SIPPIO Integrates with Cisco Webex: Streamlining Voice for IT Teams
SIPPIO’s Cisco Webex integration helps IT teams simplify voice, messaging and customer engagement across Teams and Zoom.
Christopher Carey · 17 Jun 2025
What is UCaaS? Your Comprehensive Guide
Learn what UCaaS changes for hybrid work: cloud-based calls, meetings, chat, PBX replacement, AI, Teams and Zoom Rooms.
Rob Scott · 15 Jun 2025
AudioCodes Certified for Microsoft Teams Operator Connect: What Channel Partners Need to Know
AudioCodes has officially joined Microsoft’s Operator Connect Partner (OCP) club, unlocking a streamlined path to Teams Phone deployments and a new…
Christopher Carey · 10 Jun 2025
The Ultimate Guide to UCaaS & CCaaS Integration - Transforming Productivity, Team Efficiency, and Customer Engagement
Why UCaaS and CCaaS integration matters: boost productivity and customer engagement with Cisco Webex, Microsoft Teams, AWS, 8x8 and NICE. Published on UC Today.
Rebekah Carter · 9 Jun 2025
Vodafone and Three Merger Creates UK’s Largest Mobile Network: Key Takeaways for UC
The combined entity, named VodafoneThree, marks the biggest shake-up in the British telecoms sector in years.
Christopher Carey · 3 Jun 2025
What Will Enreach Voiceworks' Launch Mean For UK Service Providers and Channel Partners?
Enreach has announced the launch of Voiceworks in the UK, providing a portfolio of hosted VoIP, fixed-mobile convergence (FMC), mobile services…
Christopher Carey · 2 Jun 2025
Why Service Management Is Becoming Essential for UC Setups
Service management helps control multi-vendor UC, UCaaS, CCaaS and Microsoft Teams complexity, cutting costs and boosting uptime.
Kristian McCann · 27 May 2025
Mobile Teams Phone Now Available on Virgin Media O2 - Indications of a Larger UC Entry?
Virgin Media O2 Business adds Microsoft Teams Phone Mobile, giving large enterprises seamless mobile and desktop calling across Teams. Published on UC Today.
Kristian McCann · 23 May 2025
VOIPLY Taps Crexendo’s AI-Powered Platform to Charge Cloud Innovation
VOIPLY adopts Crexendo’s NetSapiens on OCI for scalable UCaaS growth, session pricing and open APIs.
Christopher Carey · 14 May 2025
The Complete 8x8 Guide for Business Leaders
If you’re tired of running your business with a patchwork of complicated phone systems, messaging apps, and video conferencing tools, this 8x8 guide will…
Rebekah Carter · 13 May 2025
Gamma Expands Cisco Solutions to Offer Fully Managed Secure Network Service
Why it matters: Gamma’s fully managed Cisco network service cuts complexity with Catalyst, Meraki and Secure Access, adding SD-WAN and SSE. Published on UC Toda
Kristian McCann · 13 May 2025