Looking for a unique opportunity to get a behind-the-scenes look at the latest innovations in unified communications, customer experience technology, and beyond? The top contact center and UCaaS events are your golden ticket to all of the action this year.
Looking for events in Q1? You can find our list of top Q1 events to attend here.
Covering everything from cloud communications platforms to generative AI innovations, autonomous agents, and more, these events are perfect for learning, networking, and expanding your horizons. We’ll be covering the major announcements from all the top events right here, but if you want to spice up your schedule, we recommend attending a couple yourself.
Here we’ll introduce to some of the most exciting contact center and UCaaS events we’re looking forward to this year, and what you can expect from each.
The Top CX and UCaaS Events for 2025 (Q2)
There are hundreds of communications technology-focused events hosted every year, but the options listed below are our top picks for those in search of a truly transformative experience. Since new expos and conferences are announced regularly, we’ll keep this list up to date in the months ahead. For a full list of events in 2025, see our industry events page.
Let’s dive in.
1. UCX Manchester 2025
When: April 2-3, 2025
Where: Manchester, UK
With more than 120 exhibitors, 155 speakers, and 13 stages to explore, UCX Manchester is easily one of the best CX and UcaaS events worth checking out this year. It’s also collocated with the “DTX Manchester” event, so you can get a behind-the-scenes look at some of the latest digital transformation developments, while you upgrade your communications stack.
The lineup for 2025 is still being ironed out at the time of writing, but we already know some great vendors are going to be attending, from 8x8, to Cisco and Cloudflare. Plus, there are sure to be plenty of amazing speaker sessions and panels from trailblazers in the communications industry.
Whether you’re looking for a way to transform hybrid collaboration, enhance data security, or take advantage of the agility of the cloud in 2025, UCX Manchester is a great event to attend. Make sure you say “Hi” to the UC Today team if you spot us.
2. CommsvNext 2025
When: April 15-16, 2025
Where: Denver, Colorado
Another of the top CX and UcaaS events to attend in April, CommsvNext is a melting pot of ideas and insights from industry leaders, developers, and decision makers. This community-focused communications and collaboration conference usually features sessions from industry experts, Microsoft Product Program Managers, and exhibitors alike.
You won’t be struggling to find things to do at this action-packed conference. Between deep-dive sessions into hot topics like collaboration tools, cloud-based solutions, UC, and AI, you’ll be able to take part in workshops and interactive panels. Plus, there are plenty of great opportunities for networking and collaboration with innovators in the industry.
With dozens of technical sessions to choose from, this is the ideal event for anyone looking to upgrade their communications and collaboration tools in 2025. Plus, there’s going to be some excellent food and drink on offer too.
3. Customer Connect Expo 2025
When: April 16-17, 2025
Where: Las Vegas, US
Easily one of the must-attend events for anyone focused on the contact center and customer experience landscapes, Customer Connect Expo is always worth adding to your schedule. Here, you’ll find more than 300 of the best vendors and suppliers offering access to cutting-edge solutions for contact center technologies and services.
If you’re shopping for new CX technology, you’ll be able to book one-on-one consultations and demonstrations with vendors on-site. Plus, you’ll have endless opportunities to gather insights from a lineup of incredible keynote speakers and business leaders. The theaters at the event will host more than 100 seminar sessions, covering everything from AI innovations to methods for boosting customer satisfaction and loyalty.
This year, you’ll also be able to check out the “Xperience AI” program, if you’re interested in the rising impact of generative AI on customer interactions. We also recommend checking out the panels dedicated to the incredible women in the CX space.
4. Avaya ENGAGE 2025
When: April 13-15, 2025
Where: Las Vegas, US
If you’re still in LA when May rolls around, or you just want to learn what’s coming next from Avaya, make sure you head over to Avaya ENGAGE. This annual conference is where attendees can learn all about the top technologies available from Avaya and their partners for contact centers, collaboration, and communication.
Every year, Avaya introduces the world to new developments in artificial intelligence, machine learning, and customer experience software with insightful keynote speeches and panel discussions. Plus, there are plenty of workshops to help inspire and educate attendees.
We’re sure that 2025 will be a fantastic year for Avaya, and this event will be a brilliant opportunity for companies to discover the potential of the company’s latest products. Plus, you’ll have a great chance to network with like-minded peers and thought leaders too.
5. Unified Communications Conference
When: June 4-5, 2025