In this UC Today spotlight, host Kieran Devlin sits down with Wendy Moore, Vice President of Marketing at Martello Technologies, to explore how the company is revolutionizing collaboration monitoring for enterprises and managed service providers (MSPs).
With over 25 years in software marketing, including leadership roles at Trend Micro, Moore brings deep expertise to Martello’s mission of delivering proactive monitoring solutions. The company’s 80-employee global team helps organizations detect and resolve collaboration issues before they impact users, focusing on critical deployments like Microsoft Teams Rooms and Teams Phone.
Key highlights from the conversation include Martello’s synthetic testing capabilities, which simulate real user behaviors to proactively identify problems, and their ability to provide early warnings of service outages—often an hour before providers like Microsoft acknowledge issues. Moore emphasizes how MSPs leverage Martello to create new revenue streams while improving operational efficiency.
The discussion also touches on emerging opportunities in AI, with Moore explaining how artificial intelligence can transform IT support by empowering first-level technicians with third-level capabilities. As organizations continue investing heavily in collaboration infrastructure, Martello’s end-to-end visibility—from endpoints to data centers—ensures these investments deliver maximum value.
