Kakapo Systems is a developer of user applications for BroadSoft. Our Unity apps for Windows and Web have been deployed by BroadSoft providers around the world. Unity Contact Center extends the BroadSoft voice-only ACD solution with web-chat, web call-back and twitter queues. With Desktop UC, Reception, Agent, Supervisor, Mobile and Dashboard apps, Unity adds value by enhancing the overall customer experience using BroadSoft. For Service Providers, this can help drive ARPU and transition from a device based to applications and mobility-based UC offering. Use Unity as your enabler toward a higher value, stickier customer proposition.
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