2600Hz was founded to be a free, open-source telecom platform for mass adoption and accessibility so users could build their own integrations. 2600Hz’s CPaaS platform, KAZOO, has emerged as a powerful method for service providers to benefit from their slate of capabilities. Vinix Global is one such provider that utilises KAZOO to provide specific verticalized features and applications that would otherwise be difficult to produce. As a result, Mark Diaz, CEO of Vinix Global, has brought Vinix Blast to market, as a customisable full-stack omni-channel communication solution built entirely on KAZOO. Says Diaz:
“2600Hz really focuses on providing the necessary functionality without forcing anyone into a box,”
“Telecom providers traditionally provided solutions with restrictions on how it could perform and how it could be tailored. If the customer didn’t like it then tough. A lot of solutions are still like that today for our customers who have had experiences on other platforms. 2600Hz has done an amazing job at providing ways to build UIs and UXs that are conducive to making flexibility not only possible but also easy to manage. This applies not just at the user level but also for engineers, APIs and all the levels that are important to us as a UCaaS. It really shines for us.”
KAZOO: The Foundation for Vinix’s Communication Needs
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Mark Diaz[/caption]
With KAZOO, Vinix is able to build a CPaaS matrix of almost anything imaginable from A2A chat, to standard endpoint and telephone systems. Some Vinix customers have their own internal CRMs but want to integrate their hardware and software seamlessly with a telephony stack. KAZOO’s API stack makes that configuration possible while using the client’s hosted solution which saves customers additional work in managing a personalised system.
“Vinix uses the same APIs that KAZOO offers, however, we also offer hybrid solutions and enhanced customer services,” Diaz elaborates. “A perfect example is one of our customers, Hair Club, which has been around for 30 years and is very well known throughout America. They made it clear to us that they were not interested in a strictly CPaaS API. They wanted a platform that could meet their needs and they wanted the flexibility to manage certain features to enhance their service the way they saw fit. What we built for them was a middle ground between a strictly hosted and strictly CPaaS solution. We were able to provide that because of the power and flexibility of KAZOO.”
The adoption of collaboration and chat utilities has been expedited due to COVID, but Vinix has been working towards improvements in the space since 2018. This focus was due to businesses identifying the need for UC tools but weren’t interested in managing multiple vendors. Having one provider for chat, another for phone and another for fax can be a headache to manage. Organisations want one trusted company to focus on how they conduct business and make money. As a result, Vinix adopted the Matrix Protocol and leveraged KAZOO and its API and communication stack to integrate all communications functions into one seamless application instead of integrating from various providers.
