UC Today was granted exclusive interviews with four prominent analysts at Enterprise Connect 2022.
We hear from Jon Arnold, Principal at J Arnold & Associates, about speech technology, collaboration, and the Metaverse.
Zeus Kerravala, Principal Analyst at ZK Research, speaks about remote working tools, AI in UCaaS, and VR in collaboration.
Irwin Lazar, President and Principal Analyst at Metrigy, talks to us about security in collaboration, UJET and Google, and the future of work.
Melissa Swartz, Founder of Swartz Consulting, speaks about the present and future of CX and the convergence of UCaaS and CCaaS.
1. Jon Arnold on the Evolution of Collaboration - Enterprise Connect 2022
[embed]https://www.youtube.com/watch?v=opSpzVhHHQA[/embed]
Talking Points:
1) Where speech technology is going in the enterprise?
2) How is collaboration going to evolve?
3) How far away are we from the Metaverse?
Jon Arnold speaks to us about speech technology and its central role in the evolution of collaboration. Arnold also shares his views on the Metaverse, saying computational power isn't strong enough to support widespread implementation. The pandemic, a major driving force behind the Metaverse, is disappearing. Nevertheless, it is only a question of time before the Metaverse becomes an everyday reality.
"The digital natives are driving the workforce now. They're comfortable with these experiences and ways of doing things, and what they do in their personal lives, they want to do in their work world too. That's what's going to make it happen, so I think [the matverse] will become demand-driven sooner than later." - Jon Arnold, Principal at J Arnold & Associates
2. Zeus Kerravala on Composable Solutions - Enterprise Connect 2022
[embed]https://www.youtube.com/watch?v=p01ZttFNsbM[/embed]
Talking Points:
1) How are we going to reach the next phase of ‘composability’?
2) How can a company set about achieving composability?
3) How does composability connect with distributed cloud?
Zeus Kerravala shares with us his ideas of how and why we should be aiming for composability. This is one of the next big movements in the world of UC and beyond. We also hear how it ties in with distributed cloud, streamlining the solutions many companies require. Kerravala gives the example of a security company having specific needs which generalized cloud solutions are over-providing for.
“Composability brings the democratization of communications so it’s usable by everybody without having to go through a lot of work... Think of the traditional application being 80% and then composability addressing the rest of the world.” - Zeus Kerravala, Principal Analyst at ZK Research
Kerravala spoke recently about the release of Vonage's Interactive Broadcast with Experience Composer.
