Enabling efficient, streamlined, and effective communication hasn’t always been easy in the travel, transportation, and logistics landscapes. With employees often distributed across a range of different environments, traditional communication tools have often led to silos and knowledge gaps between teams. The evolution of the UCaaS landscape could finally solve this problem.
With Unified Communications ecosystems situated in the cloud, diverse transportation brands can finally synchronise their workforces, and streamline the flow of knowledge. Increasingly, business leaders are turning to major market vendors to help structure the most flexible, agile, and reliable communication platforms for their teams.
Let’s take a closer look at how some leading companies in the transportation and logistics landscape have updated their communication strategies.
Microsoft and United Airlines
United Airlines are one of the biggest companies in the travel and transportation landscape today. Not only do they serve customers across the globe, but they have also invested heavily in innovation over the years, looking for new ways to streamline hybrid work for their teams.
According to Microsoft, United Airlines employees have always needed a reliable way to connect with their colleagues from anywhere. However, for a long time, the business maintained a traditional approach to communications, championing phone calls and face-to-face meetings. However, when the pandemic started to make significant changes to air travel, United Airlines recognised a growing need to upgrade its strategy. Microsoft 365, and Microsoft Teams became the core of their hybrid culture.
Working with Microsoft, United Airlines was able to replace complex conference calls with dynamic, engaging virtual meetings, for distributed members of staff. Leaders could hold more inclusive and effective meetings and live events. Additionally, Teams allowed United Airlines to enhance the engagement of their workforce, ensuring everyone in the company had a voice.
Slack and Lyft Business
One of the better-known brands in the public transportation space, Lyft has achieved phenomenal success as an innovator in its field. Over the years, Lyft has become not just a huge consumer brand, but also a transportation partner for countless organisations. As the Lyft Business division began to grow, the organization found itself looking for more efficient collaboration tools.
Traditional document sharing, messaging, and email apps simply couldn’t keep up with the demands of the Lyft team. Fortunately, the organisation found a new solution in the form of Slack. Since its implementation in the company ecosystem, Slack has become a valuable tool for consistent communication and collaboration among all team members.
Using Troops, an integration enhanced by the connection between Salesforce and Slack, sales reps can even update deal stages and pipeline dashboards from within their collaboration app. According to Lyft, Slack has opened the door for effective, cross-functional teamwork, and better knowledge sharing.
Google Workspace and All Nippon Airways
All Nippon Airways (ANA) is the largest airline in Japan, with a comprehensive presence all over the globe. The company’s staff members have long been distributed across a multitude of different environments, from customer-facing teams to engineers on the field. In order to keep everyone on the same page as they operated in locations around the world, ANA decided to work with Google.
Using the Google Workspace environment, All Nippon Airways is empowering it’s people to communicate and collaborate in real-time, from anywhere. Whether they’re in offices in London, or on the tarmac in Tokyo, everyone can participate in interactions through Google Docs, Sheets, and Slides. The built-in Meet translation feature also ensures team members can overcome translation barriers when speaking to colleagues in different languages.
