Leading provider of cloud communications, 8x8, recently announced some exciting new changes, updates, and enhancements to the XCaaS environment. The solution will now include support for video meetings with up to 500 active participants, as well as advanced mobility for the hybrid workplace.
According to Head of IT operations at Transcosmos Information Systems, Tony Froder, his employees currently live in 8x8 Work to collaborate, commute, and engage with colleagues across a range of operational teams and centres. As their centralised solution for meetings, the 8x8 is already a powerful tool for the company, and the new enhancements should significantly boost team performance. Support for 500 meeting participants also promises to benefit global service and support centers while improving the reach of quality and service teams.
The Latest Features from 8x8 XCaaS
The 8x8 XCaaS platform builds on the 8x8 Experience Communications platform, a cloud technology platform built for customer and employee engagement, with fully integrated video meetings, voice, contact centre, team chat, and embedded APIs. Features include:
- Better video meetings: The 8x8 Work solution now handles up to 500 active desktop users in one meeting, with the ability to collaborate through shared screens, audio, and video. Additionally, expanded access will now include more endpoints, allowing attendees to join 8x8 video meetings and share content from huddle rooms, even with legacy SIP devices
- Deeper integrations with Microsoft Teams: Stronger integrations with Microsoft Teams will deliver visibility across the organisation with the 8x8 Presence Sync feature. This solution will be updated in real-time, with visibility in 8x8 Contact Centre, and 8x8 Work. The 8x8 Voice for Microsoft Teams direct routing offering will also support employees in sending and receiving SMS, MMS, and fax messaging from any Teams native interface
- Enhanced workforce mobility: Boosted mobility include a new option to share content from mobile devices when accessing the 8x8 Work app. The app will also support “tap to reply” directly from the notification section of their device. What’s more, the 8x8 Work app for mobile can transfer active calls and provide information on the call for added context, and users can share voicemails with other users using 8x8 Work Mobile
Supporting a New Age of Work
According to Irwin Lazar, the Principal Analyst and President of Metrigy, the ideal UC and collaboration solution should allow users to collaborate using integrated video, messaging, and voice through a simple, streamlined interface. A single vendor approach, like the XCaaS solution from 8x8, which offers end-to-end functionality optimises productivity and efficiency, while reducing total cost of ownership.
